IT Helpdesk Support Specialist

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users.

Responsibilities

• Address and resolve employee concerns in a professional and timely manner. ​
• Assist senior onsite tech with duties around the office. Build and update machines
• Tier 1 support of corporate Workstations
• Corporate application support such as Outlook, Word, Excel,
• Security support – DUO MFA, Windows BitLocker, Websense Web proxy & OS patching
• Have a basic understanding of employee business workflow and mission critical application stack.
• Assist with application installations across all supported endpoint devices. 
• Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating. 

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.