IT Helpdesk Technician Senior
Job Description
York Space Systems was founded to radically improve spacecraft affordability and reliability, transforming, and enabling next generation space mission operations worldwide. Today, it is one of the most innovative aerospace companies, specializing in both end-to-end customer solutions and the rapid production of spacecraft platforms. York’s complete Space Segment Solution including spacecraft production, payload integration, system integration & test, launch services, ground segment services, and mission operations enables customers to leverage York’s existing technology solutions to get rapidly and responsively to orbit. We’re looking to expand our team across the board.
The IT Helpdesk Technician Sr. will lead the helpdesk team and manage all incoming ticket requests and triage as needed. In addition, they will also provide ongoing support to end-users and assist with milestone projects and process documentation.
JOB DUTIES AND RESPONSIBILITIES
- Manage ticket Queue through JIRA and resolve or escalate tickets to Tier II/Tier III support as needed
- Utilize SLA’s to meet company expectations.
- Provide technical support and assistance to customers; Assist in resolving computer hardware and software issues.
- Maintain internal infrastructure requirements including, laptop and desktop computers, servers, printers, phones, security updates, support internet.
- Administer and support core Microsoft, Intune, and virtual technologies.
- Define and document best practices and support procedures.
- Provide limited after-hours and weekend operations support for emergencies
- Maintain inventory and asset configuration documentation.
- Carry out special tasks at Management's direction.
- Support mobile devices (iPhone).
- Advanced knowledge of Windows desktop Operating Systems
- Microsoft A+, Net+ or similar certification
- Strong communication and documentation skills
- Flexible and able to adapt to a rapidly changing environment
- Must be organized and have the ability to manage projects of varying length
- Positive, self-motivated individual who can complete tasks independently
- Must be a team player
- Associates degree in computer science (or related area) preferred
- Experience in JIRA Service Management
- Active Directory/SAML user and group administration
- Experience with and understanding of Intune
Date Posted
08/12/2023
Views
9
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