IT Infrastructure Analyst

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Responsibilities:

The IT infrastructure analyst is responsible to support IT operation of IT infrastructure and will collaborate with regional/global teams for IT changes and projects. Direct report to Korea IT manager for enterprise technology.
Successful infrastructural analyst should have good communication and teamwork skills, excellent analytical, problem-solving, and time-management skills, and extensive knowledge of data laws. Ideal candidates will also have experience in project management and give professional presentations.

The key responsibilities include:

BAU (business as usual) operation

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• Coordinate and partner with the global network team with solving LAN & Wireless Network issues
• Responsible for the creation and maintenance of documentation to ensure it is updated and current
• Managing ticket SLA using service management tool (Service Now)
• Provide 2nd tier technical service support for end user troubleshooting
• Attend and respond to customer enquiries efficiently and professionally
• Monitoring IT infrastructure availability; network, servers
• Ensure department work procedures are well-maintained and accurate to reflect current process
• IP telephony and CTI administration (SBC(session boarder controller), Genesys)
• User account/computer management in Active Directory, Azure AD
• Other administration and clerical duties as directed by the IT infrastructure Sr.manager

• Lead small to mid-sized IT infrastructure projects, collaborating with local business teams and APAC/global IT teams
• Support and coordinate infrastructure changes and implementation by following company standard of change management procedure.

• IT Procurement of HW/SW for end users use/project required

• Have South Korea nationality
• Able to travel abroad or relocate
• Completed or exempted for Military service
• Have Bachelor's degree or above
• 3 to 7 years of experience in IT field with preferred fields as: Service Operations, Application & Integration, IT/OT Infrastructure SME, Collaboration/Vendor /Partner Management, Project Management and IT Security & Risk
• understanding of Local Area Networking, layer 2 switching, spanning tree, data security, DNS, IP Routing, HTTP, VPN, and Email Routing
• understanding of basic server operation; windows/linux server basic, active directory, web/dhcp/dns/file server
• Professional and effective communications skills - both verbal and written in Korean and English

• Knowledge of information security
• Knowledge of cloud powered infrastructure (AWS)

• ITIL Knowledge is a plus