IT Infrastructure Support Manager

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
Population Refugees and Migration (PRM) is the humanitarian bureau of the Department of State. PRM promotes U.S. interests by providing protection easing suffering and resolving the plight of persecuted and forcibly displaced people around the world. These individuals include refugees migrants stateless individuals internally displaced persons (IDPs) and more. PRM does this by coordinating humanitarian policy and diplomacy providing life-sustaining assistance working with multilateral organizations to build global partnerships and promoting best practices in humanitarian response.

An integral component of U.S. humanitarian policy is the U.S. Refugee Admissions Program (USRAP) which is primarily implemented via PRMs refugee case processing system called START. PRM also engages with other USRAP partners systems as needed to support refugee processing and resettlement. Individuals outside the United States seeking admission as a refugee under Section 207 of the Immigration and Nationality Act (INA) are processed through the USRAP which is managed by the Department of State in cooperation with the Department of Homeland Security (DHS) and the Department of Health and Human Services (HHS). Those admitted as refugees are eligible for USG-funded resettlement assistance.
The USRAP reflects the United States highest values and aspirations to compassion generosity and leadership. Since 1975 the United States has welcomed over 3 million refugees from all over the world. Refugees have built new lives homes and communities in towns and cities across all 50 states. On an annual basis the President in consultation with Congress determines an annual limit for admitting the total number of refugees into the United States.

The USRAP is a multi-stage process requiring a refugee applicant to undergo case referral/initiation prescreening interview DHS U.S. Citizenship and Immigration Services (USCIS) interview and adjudication security checks and medical examination. For refugee applicants approved for admission to the United States next steps include domestic resettlement partner placement cultural orientation and travel to the United States.

Supports the PM and DPM in executing the Refugee Processing Center project.
• Maintains a strategic enterprise partner relationship with the RPC leadership.
• Apprises the RPC leadership of all significant IT operations and application development issues in a timely manner.
• Oversee and manage the IT Infrastructure team ensuring optimal performance and delivery. This includes training mentoring and leading the team managing workloads and allocating resources effectively.
• Ensure the stability integrity and efficient operation of the information systems and design infrastructure architecture that support core organizational functions
• Manage and maintain both on-premises and cloud-based IT infrastructure including servers storage network and related technology tools

Secret Clearance or higher

Required Technical and Professional Expertise

• Secret Clearance or higher
• 12+ years supporting managing and configuring enterprise-wide complex IT projects: hybrid and cloud
• 5+ years leading IT teams of three or more
• 3+ years of progressive management experience coaching hiring training evaluating
• PMP Certification or ITIL Expert
• SCRUM/Agile methodologies used to lead projects
• AWS Azure and private cloud services

Preferred Technical and Professional Expertise

• Experience at Department of State Refugee Management Experience
• SCRUM Certified AWS Essentials Service Now
• Previous Software Development