IT Intern ( 6 months)

Job Description: 

• Assist in ensuring critical systems, specifically Property Management System (Opera), HSIA, PBX, Point of Sale (Simphony) and Computer Systems are available twenty-four (24) hours per day. 

• Assist with establishing and maintaining user procedures and hardware familiarization for all systems. 

• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. 

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. 

• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. 

• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.  

• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. 

• Assist in the co-ordination of new acquisitions and major projects as required. 

• Participate in property-level, corporate-initiated technology implementations as required. 

• Good knowledge and support for Desktop OS and applications including patches. 

• Provide direct guest support and quality support to function rooms and conference services. 

• Assist with administration of Microsoft O365 Apps, connection to global VPN and other communication tools. 

• Assist in the process of systems backup and recovery procedures. 

• Assist in management of third-party vendors. 

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). 

• Perform any additional duties as assigned by the Director of Finance or Director of IT. 

• Assist in implementing technology “best practices”. 

• Provide HSIA Guest and Customer support. 

Preferred Qualifications and Skills: 

• Required to have one year experience in IT, preferably in a hotel environment. 

• IT Degree qualification is preferred, however, not essential with previous relevant experience. 

• Strong PC skills based on Microsoft operating systems and applications. 

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends, and holidays. 

• High attention to detail and strong commitment to customer service. 

• Strong analytical mind, technical background, MCSE or strong networking skills. 

• Knowledge of basic accounting principles. 

• Highest level of integrity and transparency 

• Good command of English and Hungarian language