IT Jr. Network Administrator

HonorBuilt thrives on complex jobs and large-scale deployments. We intimately understand not only restaurant POS systems but also the innerworkings of today’s modern restaurants. How? Because we work with some of the most technically advanced brands and are in restaurants every single day.

We need a talented Jnr Network Admin to join our Escalation and Development Team. The role requires high touch customer service skills and highly accurate responses to our Support teams and Customers. You will be asked to own and deploy technical solutions for our Managed networked devices and hosted services. Daily, you will need to run diagnostic applications, isolate problems and implement solutions to prevent reoccurrence, in addition to involvement with proactive upgrades and service offerings.

Essential Duties and Responsibilities:

• Responsively receive escalations from our Support Centers and Customers.
• Assist with management and maintenance of our internal network services, hosted platforms, and services.
• Respond and resolve network outages or customer configuration requests.
• Support & perform compliance audits, including remediation tasks as requested.
• Willingness to script and implement approved changes through Command Line in addition to GUI.

Additional Duties and Responsibilities:

• Ability to work in a team and collaborate through direct communication, ticket notes and presentations.
• Interaction and management of 3rd party vendors for escalations on hardware and software.
• Participation with discovery, design, configuration and installation of network and system solutions.
• A desire to assist with large deployments of network devices and configurations.
• Assists HonorBuilt with our service delivery, project completions, and other duties as assigned.
• Service awareness of HonorBuilt’s key IT services for which support is being provided.

Candidate Requirements include:

• Exemplary ownership of problems and issues
• A recommendation from your current Supervisor (for internal applicants).
• Certification of CompTIA Network+ is required.
• 2+ years of experience in related Technical Support.
• Experience or certification in Fortinet solutions is highly desirable.
• Exceptional ability and drive to research and troubleshoot technology problems.
• Active participation in our emergency 24/7 response on-call system.
• A successful background check, drug screening and technical interview.