IT Leader

Location: Head Office, Lexington, KY

Activate is a fast growing location based entertainment company. The parent company of Activate America also owns Breakout Games, the largest escape game company in the US, and a couple other smaller concepts. Activate currently has 5 locations open in the US, but has 4 others in construction to be completed by the end of 2023. Activate and Breakout are heavy on network connected electronics and the IT Leader will be in charge of managing all of our general hardware and software needs.

Activate and Breakout are innovative entertainment concepts that give guests unique experiences at a local level and we expect our IT services to live up to the same expectations as our games. We want to provide seamless and simple systems for our guests to book, ask questions, give us reviews, and communicate with our team. We also want to give our team members solid systems and support infrastructure to let them focus on the guests.

Our ideal IT Leader candidate will be able to see the bigger goals that we want our systems to accomplish and work with our internal teams or partners to accomplish those goals. We are looking for a hands-on IT Leader, someone who likes to know their systems inside and out, and can teach others how to use them effectively. If this sounds like you, please apply.

Job functions

• Manage location and HQ networks
• Design and setup new locations networks
• Manage phone systems for all locations
• Manage our online bookings systems
• Manage POS systems and credit card processing software
• Manage Support ticketing systems
• Evaluate and implement new software integrations systems
• Manage ISP accounts and new ISP installations
• Organize and manage projects with the Engineering department
• Manage Access control systems at locations and HQ
• Manage camera and NVR systems at locations and HQ
• Train support staff to be frontline support for Network, Phone, Camera, and ISP issues.
• High level support for major Network, Phone, Camera, and ISP issues.
• Manage all physical devices in use at Locations and HQ (Computers, ipads, etc).
• Project manage new initiatives
• Cloud server management and setup

Experience Needed:

• 8+ years of IT experience
• Broad experience in different areas of IT
• Ability to problem solve and come up with innovative solutions for unique problems
• Experience training support staff and teaching less technical team members how to use systems
• Great communication and writing skills

Activate Games

Activate is a state of the art facility with a wide variety of gaming experiences. You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy professionals in the role of Game Facilitator.

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