IT Manager

Rocket Travel is looking for an IT Manager to lead our growing IT team. This role will focus on managing the team and overseeing our IT services, including tech support, employee onboarding, and laptop security. The role will also involve collaboration with our People Ops (HR) team, Security team, and the IT team of our parent company, Agoda.

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Total Compensation is based on experience - Salary: $95k - 135k, Bonus: up to 20%
• Can have a flexible work schedule. We have great offices in Chicago’s West Loop and in NYC’s Empire State building, we have a hybrid team, and a flexible work environment
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and Rocket itself is already seeing travel demand surpass pre-pandemic levels

• Lead the IT team, overseeing services such as desktop support, office A/V support, laptop prep/onboarding for new hires, maintaining laptop security compliance, etc
• Manage 3 IT Support Technicians, helping them grow in their skills and careers, and expanding the team as needed
• Oversee IT projects as needed (new AV technology, new software rollouts, etc)
• Take ownership of our IT policies and controls, designing policies and determining implementation/enforcement
• Liaise with the IT team of our parent company (Agoda, located in Bangkok), aligning on quarterly goals and progress

• You have 7+ years of experience in IT support, including several years managing a team
• You’ve managed large IT projects, such as technology migrations and large deployments
• You’re comfortable with administering both in-person and remote technical support
• You have expertise operating and administering both PC and Mac laptops
• You enjoy working with a variety of software, hardware, and SaaS systems (Knowledge of Office 365 and experience deploying A/V solutions are a plus)
• You have knowledge of IT, security, and compliance best practices
• Communicating clearly and effectively comes naturally to you, including via chat and email
• You have a passion for empowering colleagues, and helping your team members learn and grow
• You have prior experience with security/MDM software

We make travel more rewarding than anyone else 

Rocket Travel awards customers for booking travel through our products, allowing people to earn or use loyalty benefits from their favorite loyalty programs.

Our journey

We began in 2013 with the same goal of making travel even more rewarding. This started with our bespoke Rocketmiles website, earning travelers their favorite airline loyalty miles for hotel bookings, and every year since, we’ve advanced our goal.

We now partner with over 60 loyalty programs that travelers can choose from, we build unique partner-branded travel sites, we offer the ability to earn and redeem loyalty rewards, we sit within Booking Holdings—the most experienced Group of travel companies in the world—and we continually grow the number of ways that people can book travel through us, from stays to cars and more.

Travel constantly evolves, opening additional opportunities to create rewarding experiences, and we intend to be at the forefront of building and innovating on those for travelers worldwide.

A diverse and global team

Our teammates work across the globe, in person and remotely. We have offices in Chicago, NYC, Bangkok, Bogota, Kuala Lumpur, Manila, and Cebu. No matter where people work, our main team-building goal is to create a diverse, equitable, and inclusive environment. We do that with a Diversity and Inclusion Committee, setting DEI hiring goals, investing in employee retention, and conducting regular team training that fosters collaboration and morale.

All of these efforts help ensure that we’re promoting a supportive workplace, where people are motivated to grow professionally and build rewarding travel experiences together. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

A final word

If the idea of working within an environment that promotes accountability, curiosity, and community to build reward travel products sounds motivating to you, we would love to hear from you—even if you’re unable to meet 100% of the job requirements. We never expect people to have all of the answers, as long as they’re willing and able to learn and grow with us.