IT Manager

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including: workload migrations & modernization, cloud native application development, DevOps, data engineering, security & compliance and everything in between. At Caylent, our people always come first. 

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

The Mission

We are seeking an IT Manager within our Operations team. The right candidate is someone who can act as a technical systems individual contributor and is passionate about partnering with HR, Operations, and other departments to architect, implement, and maintain our internal IT systems.

We’re currently utilizing software technologies such as Slack, Rippling, Google Workspaces, Microsoft 365, AWS, LastPass, Salesforce, Notion, Atlassian Jira, and a number of other leading software solutions. Exceptional candidates will have experience managing IT for services or startup organizations that have scaled to hundreds of employees and understand the rapid pace of IT systems growth necessary to enable this type of growth.

Your Assignment

• Lead large IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of SaaS and IT solutions to determine cost and productivity levels, and to make recommendations for improving overall IT infrastructure.
• Help define IT infrastructure strategy, architecture, and process.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Assess vendors and develop test strategies for new hardware and software.
• Monitor and manage IT support tickets, which includes troubleshooting and fixing issues related to internal IT infrastructure.

Your Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 2-5 years of experience working in IT Operations.
• Experience leading and managing large IT projects and rolling out IT infrastructure across various technologies.
• Experience with automation software suites (Powershell, Python, Chef, or Puppet).
• Excellent working knowledge of computer systems, security, network and systems administration, databases, and data storage systems.
• Strong critical thinking and decision-making skills.
• Excellent project management skills and strong ability to prioritize.
• Firm grasp on IT infrastructure and operations best practices.
• Experience with inventory and device management (MDM, Antivirus, etc.) best practices supporting a 100% remote workforce.

Benefits

• Medical Insurance for you and eligible dependents
• 401k plan with company match up to 4% and immediate vesting
• Competitive phantom equity
• State of the art laptop and tools
• Dental and Vision insurance
• Term Disability Insurance
• Term Life Insurance
• Flexible Spending Account
• Equipment & Office Stipend
• Annual stipend for Learning and Development
• Generous and flexible PTO
• 10 Paid Holidays

The base salary range for this position is $90,000 - $120,000. If you are hired at Caylent, your base salary is determined on factors such as skills, experience, geographic location, and other market conditions. While it's not typical for offers to be made at the top of the range, please keep in mind that the base salary range is only one component of your overall compensation. Additionally, you are eligible for the benefits, bonuses, and incentives as listed above in the job description!

NOTE: We are unable to provide sponsorship for this position.

Caylent is a place where everyone belongs.  We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.   

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].