IT Manager

About BeatStars

Since 2008 BeatStars has been the pioneering and go-to online music marketplace to connect millions of recording artists and music producers worldwide. BeatStars is also the leading artist discovery tool for all the major and independent labels. Most recently, BeatStars partnered with Sony Publishing to launch its publishing arm on the platform.

Now, with over 3 million monthly active users, we've paid over $200M to our creator community. We continue to support independent musicians with the tools, community, opportunities, and education they need to earn a living doing what they love.

What You’ll Be Doing

BeatStars is looking for a highly technical IT Manager who will be responsible for supporting the hardware and software for our team. As the face of IT, the IT Manager must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations of BeatStars’ IT infrastructure.

Responsibilities:

• Assume a primary role in the analysis, diagnosis, and resolution of incidents and problems
• Administer SaaS applications such as G-Suite, JIRA, etc.
• Work with teams across the organization to create an amazing experience for all new hires in a remote environment
• Manage software and hardware licenses and services
• User provisioning and deprovisioning, which will include creating, updating and deleting user accounts in multiple applications and systems.
• Setup and troubleshoot A/V for conference rooms and collaboration spaces
• Evaluate existing and upcoming processes, and provide feedback for improvements
• Anticipate and plan for issues and needs as BeatStars grows and scales
• Create high-quality documentation for both colleagues and end users
• Perform basic network troubleshooting and maintenance

What You’ll Need

• 3+ years in an IT Support role
• Strong dedication to creating an amazing employee service experience
• Demonstrated experience managing Macs, SaaS products, and A/V solutions
• Experience in a mixed environment (Mac and Windows)
• Experience delivering long-term solutions to technical problems
• Excellent organizational skills and attention to detail
• Understanding of basic networking
• Demonstrated ability to juggle multiple projects/initiatives simultaneously
• Comfortable digging into dense, technical details
• Passion for technology, driven to keep up with the latest trends
• Strong service orientation and passion for delivering innovative solutions
• Elite technical troubleshooting ability
• Excellent written and verbal communications skills
• Ability to work a flexible schedule as needed

This role might be for you if:

• You are a team player. You understand that flying solo is a limiting and isolating choice and know that making your team look good works far better than creating a one-man show.
• You are an expert communication router - being at the center of the information triangle among the market, team, and company, you know how to find the best method and style to communicate thoughts, ideas, and feedback.
• You have strong organizational and management skills; plus an ability to prioritize.
• You relate well to people and easily establish good relationships.
• You respond quickly and appropriately to the needs of others.
• You have a knack for explaining complicated things simply.
• You’re level-headed and cool under pressure. When things change, you know how to roll with the punches.
• You enjoy managing the big picture, as well as the small details.
• You will blow us away with your work ethic, your passion, your integrity, your attitude, and your energy!

Benefits

We're a small and growing team working together closely and operating with complete autonomy and freedom. This means you will have a direct impact on any project that you work on and your success will be felt across the company and by your clients. Some other perks include:

• 100% paid medical, dental, and vision for employees and 50% for dependents
• 14 PTO days and 5 sick days
• Accommodating in a remote-first work environment
• 12 weeks of parental leave paid at 100%
• Flexible work hours
• $70-month tech reimbursement
• Virtual social events and a sense of community (even online)
• Plenty of opportunities while we grow and scale in a global environment