IT Manager

At ReversingLabs, our application security and threat intelligence solutions have become essential to advance Cybersecurity around the globe. We're now on a journey to expand adoption and accelerate growth, funded by our recent Series B investment, to hire top talent across the security industry.

This is a game changing opportunity. We know every application threatens businesses with new supply chain risks. ReversingLabs is the only company that can dissect any binary at the speed, scale and explainability to protect the enterprise end-to-end.

Our vision is clear. Arming every company with the insight to ensure every piece of software built or bought is secure and can be trusted, and that every threat is detected. We are seeking extraordinary talent to help forge this transformational journey at ReversingLabs.

You, as our IT Manager will be responsible for managing the HelpDesk which involves taking care of end users and their systems, onboarding/offboarding, promptly resolving issues and organizing Helpdesk operations. You will also closely work with HR, IT and IT Security teams to ensure that consistent and high quality service is provided to employees. Additional duties are managing the authentication services, server management and network management as needed. ***NOTE, this role is primarily remote, however, there is a requirement to be able to spend at least 1 business day each week in the Cambridge, MA office.

What You Will Do

• Standardization of Helpdesk services and procedures
• Writing and maintaining detailed documentation
• Perform end user desktop support functions
• Perform on and off boarding
• Managing tickets and incidents, perform system monitoring
• Maintain excellent time to respond and time to close metrics
• Follow and contribute to IT infrastructure strategy, architecture, and processes
• Maintaining asset inventory, tracking spending and planning budget
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Troubleshoot hardware and software issues related to internal IT

Qualifications

• Expert knowledge of IT best practices, policies and regulations
• A clear understanding of client/server technology and network architecture
• Good communication, including writing, speaking and active listening
• Strong problem-solving, critical thinking and decision-making skills
• Advanced leadership and conflict management skills
• Customer service and interpersonal skills
• Excellent attention to detail
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5-7 years of experience working in IT operations
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies(Windows, Linux, MacOS)
• Excellent working knowledge of computer systems, security, network and systems administration
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices

Requirements

• Expert knowledge of IT best practices, policies and regulations
• A clear understanding of client/server technology and network architecture
• Good communication, including writing, speaking and active listening
• Strong problem-solving, critical thinking and decision-making skills
• Advanced leadership and conflict management skills
• Customer service and interpersonal skills
• Excellent attention to detail
• Great project management skills, including organization, planning, time management and prioritization
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5-7 years of experience working in IT operations
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices

Benefits

• Competitive compensation packages (base & bonus)
• Medical with deductible reimbursements
• Employer paid dental, vision, disability & life insurance
• 401k
• Flexible Spending Accounts (health & dependent)
• Flexible PTO
• Quarterly (3 day) Wellness Weekends
• Pet insurance and more!
• Opportunities for advancement
• Innovative and collaborative work environment

ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We have been honored with numerous awards including the 2021 SC Media Trust Award for Best Threat Intelligence Technology, a 2021 Top Black Unicorn Award, a 2020 Stevie Award, and the 2017 JPMorgan Chase Hall of Innovation Award for our truly unique malware and explainable threat intelligence products. Our pioneering technologies, exceptional products, and successful customer deployments also drove investments in ReversingLabs by some of the savviest investors in the world. With offices in the United States and Croatia, ReversingLabs is poised to achieve rapid growth and deliver groundbreaking innovation in 2022.