IT Manager

Summary 

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. 

Job Description 

At Aperia, we rely on a dynamic team of IT. We’re seeking a highly motivated and hands-on experienced IT Manager who is ready to work with new technologies and to implement comprehensive IT processes in a forward-thinking organization that’s always pushing boundaries. The successful candidate will be responsible for managing the day-to-day operations of the IT team, provide leading and managing IT activities for supporting Aperia’s products. The ideal candidate has a strong background in team leadership, performance management, on-prem and Cloud transformation experience.

Core Responsibilities 

• Oversee all technology operations (e.g. DevOps, CI/CD, systems administration, network administration, desktop support) and evaluate them according to established goals.
• Maintain IT infrastructure including operating systems, Office365, email systems, security and development tools, applications, servers, desktop, laptops, software, hardware, Azure services and Internet connectivity
• Track and maintain hardware and software inventory
• Oversee all cloud services required for FedRAMP High compliance
• Research and evaluate emerging technologies related to Cloud services, and DevOps
• Evaluate current and future technology capabilities and make recommendations to advance products.
• Recommend efficient and cost-effective infrastructure equipment, infrastructure as a service (IAAS), software, and software as a service (SAAS).
• Inspect and monitor use of infrastructure equipment, cloud services, and software to ensure functionality and efficiency.
• Manage IT initiatives by business priority and be able to clearly communicate statuses to management.
• Collaborate with security, database, development teams and other professionals to provide superior service levels to the company.

Functional Responsibilities  

• Analyze business requirements as a whole and all departments to determine technology needs
• Analyze infrastructure and cloud services need to support a suite of enterprise Software as a Service products
• Analyse technologies, processes, and vendors continually to find areas for improvement
• Ensure IT infrastructure and software services achieve SLAs
• Maintain, monitor and proactive care IT services to keep business continuity and disaster recovery
• Communicate relentlessly with team, manager, leadership, and sponsors to ensure transparency.
• Effectively work on multiple concurrent projects and with multiple competing priorities.
• Conduct training for employees to use software/hardware, to troubleshoot issues and provide technical support when needed

Technical Skills 

• 2+ of experience in IT management
• Proven experience as Manager, IT, or similar role
• Experience in analysis, implementation and evaluation of IT systems, Azure cloud services, and DevOps, CI/CD pipeline.
• Hands-on computer systems (hardware/software), systems and networks, Azure cloud services administration and maintenance
• Strong knowledge of Microsoft Windows Server infrastructure, Virtualization, patch management strategies, and experience with Active Directory, Hyper-V, IIS and WSUS
• Experience in managing environments requiring FedRAMP High and FIPS 140-2 compliance.
• Other technical knowledge: Azure Government Cloud, Azure services, Kubernetes, Windows Server, LINUX, Hyper-V, Containers, IIS, Office 365, Patch management strategies, Active Directory (policies, GPOs, OUs, etc.), SSL/TLS and ciphers, SFTP, SSH, MFA, proficient networking skills

Things that will separate you from the rest 

• Experience in working with global teams to lead IT initiatives.

Education or Certifications 

• BSc/BA in Information Technology or relevant experience

Job Type 

• Full-Time (Hybrid)

Schedule 

• Monday to Friday 

Work Location 

• The Six8 Building: 24-26 Phan Dinh Giot, Ward 2, Tan Binh District, Ho Chi Minh City

Benefits 

• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Childcare assistance
• Education reimbursement