IT Manager

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.
We are a growing organization building on our success to find a motivated IT Operations Manager to enrich and elevate the customer experience. The ideal candidate is extremely versatile in a variety of technologies, is always eager to adopt and learn about new technologies and focuses on efficiency improvements for all Meriplex’s offerings. Meriplex is seeking an ambitious, energetic, and highly motivated individual who has a strong desire to work for a growing company, with significant responsibility, autonomy, and development potential.
Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Guarantee customer success by ensuring engineer KPIs are easily attainable and predictable.
• Ensure accurate incident tracking and encourage proactive tasks with constant engagement with the customer.
• The Service and Project Manager will rely on Team Leaders to ensure accurate data on inventory, infrastructure and incidents are being accurately reported, monitored, and maintained.
• The Service and Project Manager will work closely with the Director of Operations on the utilization of reporting and feedback tools, as well as industry-standard PSA and RMM tools.
• Assist Team Leads in the maintenance and improving knowledge of customer applications, infrastructure, and business processes.
• Assist the Director of Operations and Sales Executives in identifying opportunities for improvement to business processes and the hardening of security for all customers.
• Assist the Director of Security and Compliance by ensuring security incidents efficiently make their way to the Security Team.
• Collaborate with the Sales Teams on the design and build of new service and solution offerings.
• Continually collaborate via regular team meetings with Operations, Sales, and Procurement to ensure operational deficiencies are addressed.
• Work with the Contract Administrator and Finance to ensure that the accuracy of billing and agreements meets Meriplex standards.
• Let’s work together to succeed together! Experience with the following technical areas is a good start:

• 3-5 years of IT Management Experience
• Advanced knowledge of MS Word, MS Excel, PowerPoint, and MS project
• Experience with ConnectWise or other network ticketing systems
• Knowledge and experience with network processes
• *Some experience in the following areas will serve you greatly in this role:*
  • Prior Telecommunications and/or IT infrastructure experience
  • Familiar with voice and data service types
  • Exceptional verbal and written communication skills
  • Strong interpersonal skills
  • Able to motivate and influence people
  • Excellent client management/resolution skills
  • Self-motivated, team player
  • Able to work with minimum supervision.
  • Demonstrated advancement in responsibility.
  • *Work Schedule/Travel - *Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule and take after-hours calls due to work volume and proposal deadlines are a must. We value both education and experience equally -

While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)
• Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.ACKoHo9PT3