IT Manager

Summary 

Join us as the powerhouse behind our information security and IT operations! As the IT Manager, you'll be at the forefront of our efforts steering asset management, systems access, data classification, and incident risk. You’re the go-to expert for timely and accurate info regarding information security and helpdesk matters, ensuring our entire team stays on top of system requirements. 

But that's not all – we need someone who thrives on managing vendor relationships. From software applications to outsourced help desk, desktop support, network, asset purchasing, workspace management, and audio/video equipment – you'll be the maestro orchestrating it all. 

Are you up for the challenge? We want someone who relishes collaborating with team members and stakeholders, someone who can dive into complex challenges with enthusiasm. Adaptability is key in our dynamic environment, and we're on the lookout for an innovator with exceptionally high standards for their work. If you enjoy the company of a talented team, have a good sense of humor, and strive for excellence, we want you on our team! 

Role Responsibilities 

• Lead the configuration and management of cloud-based enterprise software, including Microsoft 365, to streamline operations and enhance organizational efficiency 
• Provide comprehensive support for IT helpdesk requests and asset management encompassing hardware and software, including troubleshooting, coordination, resolution, and proactive identification of trends to propose strategic changes 
• Manage end-to-end device provisioning for new employees, offering continuous workstation support, administering access controls, overseeing employee software management 
• Responsible for maintaining endpoints at all locations, including but not limited to creating user accounts on multiple platforms, deploying/upgrading endpoint hardware, installing and upgrading endpoint software, and troubleshooting issues (mobile devices, laptops, desktops, & office technology devices) 
• Perform maintenance and upgrades to office technology hardware including, but not limited to, running ethernet cables, configuring employee desks, deploying conference room devices, installing audio/video equipment, life safety, and security systems (badge readers, cameras, door locks, etc.) 
• Work across all departments to help individual teams understand their IT risks and requirements while enhancing optimization 
• Leverage experience to recommend industry standard incident management best practice solutions in data recovery, prevention, and response 
• System administration of servers, network devices/configuration (Cisco Meraki) operational enforcement of information and cyber security  
• Provide IT guidance and risk advisory support to key initiatives (vulnerability scans, penetration tests, etc.), partner with external vendors as appropriate 
• Providing risk metric reports while assessing organizational processes, applications, and infrastructure 
• Closely collaborate with our internal/external partners to optimize our IT policies/tools to provide client services in a secure and efficient manner 
• Ensure proper maintenance of data classification (policy, access levels, audits, retention & action) consistent in support of SOC 2 compliance standards 
• IT-related analysis of needs, for stability and for continuous improvements to quality and efficiency 

Qualifications 

• Bachelor’s degree in cybersecurity, information technology, or equivalent knowledge, skills, and experience 
• 5+ years of relevant previous experience 
• Experience in managing internal organizational requirements processes, including process flow creation, technology strategy and infrastructure application support 
• Proficient in managing various servers and cloud-based platforms, including but not limited to Microsoft 365
• Microsoft 365 certification (e.g., Microsoft 365: Administrator) required  
• Experience administering network platforms such as Cisco Meraki 
• Strong understanding of cybersecurity and information security concepts 
• Ability to provide support for both Mac and Windows machines 
• Proven experience in eliciting requirements and testing 
• Ability to focus on deadlines and deliverables 
• Creative solving of technical IT problems 
• Experience with issue management software (ex. JIRA) 
• Ability to establish and cultivate effective cross-functional working relationships with team members, managers, and external IT support 
• Capable of lifting a minimum of 25lbs 
• Strong written and verbal communication skills including technical writing skills 
• Collaborative attitude, stellar communication skills, and a results-driven mindset 
• Display initiative and self-motivation to work independently  
• 100% On-site position: Monday through Friday based out of Irvine, CA 

Plus 

• Skilled in managing a wide array of responsibilities within a small organization, demonstrating versatility & adaptability 
• Demonstrated experience working with SOC 2 compliance 
• Master's degree in information technology or related field