IT Manager

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

As the IT Manager, you'll play a key role in ensuring all Ampers have the technology they need, from a reliable laptop and VPN access to secure and efficient networks and systems, and up-close coordination with other departments like HR and Finance. You'll have immediate impact on the daily efficiency of our operations and a long-term impact on our overall growth.

We are growing and expanding, both concerning headcount and global footprint. You'll strengthen the foundation that allows our Corporate IT function to grow through a commitment to automation, reducing friction, and creative and versatile approaches to problem-solving. We've grown quickly and and added a lot of new tools; you'll analyze our needs, identify redundancies and vulnerabilities and make recommendations that ensure our components work together as seamlessly as possible, are using their full range of capabilities, and stay informed about new features and solutions to increase our productivity, efficiency, and customer service levels

• You are the recognized owner of a set of projects or services within your team. You will determine methods and procedures on new assignments and may coordinate activities of other team members, and drive toward results with an eye toward customers.
• Analyze needs, identify redundancies and vulnerabilities and make recommendations that ensure components work together as seamlessly as possible, are using their full range of capabilities, and stay informed about new features and solutions that will increase our productivity, efficiency, and customer service levels.
• Maintain essential IT infrastructure, including operating systems, applications, networks, communication and collaboration systems, laptops, and security tools.
• Manage business-critical IT tasks and systems administration
• Track and maintain hardware and software inventory, ensuring we have the right supply at the right time
• Responsible for user support and help desk function; manage the activities and resources associated with providing technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with company property and networked systems.
• Service queue management: Minimize repeat problems by supporting the usage, maintenance, and growth of the IT knowledge base.
• Manage the IT procurement and payment services and collaborate in the budget management process.
• Proactively adapt to a growing business and fast-paced environment
• Build secure and scalable IT environment through efficient processes and automation

• A wide breadth of technical knowledge and eagerness to expand knowledge base and skillset.
• Able to analyze situations requiring an in-depth evaluation of variable factors. You exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• You understand the tradeoffs between needs and leads to solutions that take all of these needs into account.
• 5-8 years of experience in corporate IT teams
• You have experience supporting a Mac environment
• Administrative knowledge of SaaS productivity and collaboration tools (G-Suite, Slack, etc.)
• Identity provider solutions (Okta or similar)
• MacOS MDM technology (Addigy or similar)
• Proficient in selecting, implementing, configuring, testing and deploying solutions

Base Salary: $97,000 -$146,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.

Other Cash Incentives: For many of our positions, other cash incentives are also available.

Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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