IT Manager

Who we are:

Raft (https://TeamRaft.com) is a customer-obsessed non-traditional small business with a purposeful focus on Distributed Data Systems, Platforms at Scale, and Complex Application Development, with headquarters in McLean, VA. Our range of clients include innovative federal and public agencies leveraging design thinking, cutting edge tech stack, and cloud native ecosystem. We build digital solutions that impact the lives of millions of Americans.

About the role:

Raft is looking for a talented and enthusiastic IT Manager with exceptional problem-solving skills to join our dedicated team of customer-focused professionals. This opportunity empowers you to contribute significantly to the development and transformation of an organization that values its customers and team members above all else. As Raft's inaugural IT Manager, you will be entrusted with the responsibility of managing and optimizing our internal Raft Labs IT infrastructure.

• Ongoing IT Project Support:
  • Lead and manage all IT-related projects, ensuring alignment with company and program goals
  • Collaborate with various teams to understand their IT needs and deliver timely, within-budget solutions
• Management of MSP:
  • Oversee the relationship with Interlaced, ensuring that service levels are met and maximized
  • Evaluate and manage MSP contracts, performance, and issue resolution
  • Assist with management of laptop inventory
• Data Investigations and Security:
  • Collaborate with the People team to conduct IT-related investigations
  • Support incident response efforts, ensuring swift and effective resolution of IT security breaches
• CMMC Compliance:
  • Assist in the ongoing CMMC compliance assessment, ensuring that our IT practices meet the necessary standards for our Department of Defense (DoD) contracts
  • Implement and maintain security controls in accordance with CMMC requirements
• GCC High Environment Management:
  • Manage and maintain our GCC High environment, ensuring that it is secure, compliant, and meets the needs of our organization
  • Implement enhancements and upgrades to maintain a secure environment
• IT Environment Enhancements:
  • Identify and implement enhancements to Raft labs
• General IT Support:
  • Provide support for any other IT-related tasks in the HQ office (McLean, VA), including troubleshooting, system administration, and team member support. 
  • Also provide daily support for IT-related tasks for our remote employees, including using our communication platform to directly respond to general employee requests and technical issues involving all Raft systems in a time-sensitive manner
  • Ensure that all IT systems/Raft Labs are operating smoothly and efficiently

What we are looking for:

• 5+ years of experience in IT management, preferably within a defense or government contracting environment
• Strong understanding of IT project management and experience leading cross-functional teams
• Experience with Managed Service Provider (MSP) management
• Solid understanding of CMMC requirements and experience with DoD compliance
• Hands-on experience with GCC High environment management
• Excellent problem-solving skills and the ability to address complex IT issues quickly
• Strong communication and leadership skills
• Bachelor’s degree in Information Technology, Computer Science, or a related field

Highly Preferred:

• Certifications such as PMP, CISSP, or CMMC Assessor
• Experience in a defense tech environment or familiarity with DoD contracts
• Proficiency in ITIL and IT service management frameworks
• Experience with cloud computing and virtualization technologies
• Knowledge of emerging IT technologies and trends

Clearance Requirements:

• Ability to obtain and maintain a Secret security clearance

Work Type:

• McLean, VA (this is an onsite position, candidates must be local)
• May require up to 10% travel

What we will offer you:

• Highly competitive salary
• Fully covered healthcare, dental, and vision coverage + 401(k)
• Take as you need PTO + 11 paid holidays
• Education & training benefits
• Annual budget for your tech/gadgets needs
• Monthly box of yummy snacks to eat while doing meaningful work
• Remote, hybrid, and flexible work options
• Team off-site in fun places!
• Generous Referral Bonuses
• And More!

Our Vision Statement:  

We bridge the gap between humans and data through radical transparency and our obsession with the mission. 

Our Customer Obsession: 

We will approach every deliverable like it's a product. We will adopt a customer-obsessed mentality. As we grow, and our footprint becomes larger, teams and employees will treat each other not only as teammates but customers. We must live the customer-obsessed mindset, always. This will help us scale and it will translate to the interactions that our Rafters have with their clients and other product teams that they integrate with. Our culture will enable our success and set us apart from other companies.

How do we get there? 

Public-sector modernization is critical for us to live in a better world. We, at Raft, want to innovate and solve complex problems. And, if we are successful, our generation and the ones that follow us will live in a delightful, efficient, and accessible world where out-of-box thinking, and collaboration is a norm. 

Raft’s core philosophy is Ubuntu: I Am, Because We are. We support our “nadi” by elevating the other Rafters. We work as a hyper collaborative team where each team member brings a unique perspective, adding value that did not exist before. People make Raft special. We celebrate each other and our cognitive and cultural diversity. We are devoted to our practice of innovation and collaboration.