IT Manager

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products, with a deep understanding of owner, operator, and renter needs. We believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That's why we're leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $3B+ in rent and deposits guaranteed, we have been named one of Inc. 5000's fastest-growing companies, one of Forbes' Best Startup Employers, and one of Deloitte's 2022 Technology Fast 500.

This role reports to the VP of Infrastructure and Security & CISO and will require a weekly in-office presence at least two days per week. As a company that values diversity, equity, and inclusion, TheGuarantors seeks individuals of all backgrounds and experiences to apply for this opportunity

Responsibilities

• Oversee IT operations for TheGuarantors headquarters at 1 World Trade Center and remote employees.
• Lead a team of Systems Engineers and Analysts, continuously managing their career growth and development
• Analyze business requirements and company strategy for IT needs and systems
• Create the IT Strategy and roadmap, effectively defining and delivering on new SOPs, process improvements, and projects
• Implement and manage IT security and data protection programs in conjunction with the Security and Infrastructure teams
• Collaborate with Technology peers to deliver IT dependencies and improvements
• Establish frictionless processes to onboard and offboard resources from IT services
• Manage, support, and upgrade existing IT equipment and software
• Build / maintain relationships with software and hardware vendors and service providers
• Directly participate in IT improvements and support as required (i.e., be hands-on)
• Own productivity software setup and maintenance including Google Workspace, Slack, etc.
• Own security software setup and maintenance including Okta, SentinelOne, etc.
• Own of Mac and Windows PCs support and maintenance using Rippling MDM
• Own TheGuarantors IT capabilities including conference room scheduling tools, video conferencing equipment, and printer setup and maintenance
• Own setup and support of enterprise service management tools including Atlassian Jira
• Communicate and document troubleshooting techniques and best practices
• Lead development and delivery of training programs for new IT capabilities as necessary
• Document and enforce new and current IT policies and procedures

Requirements

• Minimum 10 years of Information Technology experience, with at least 3 years in a people-managing leadership role
• Strong knowledge of IT security, best practices and procedures
• Self-motivation and the ability to work with minimum supervision
• Experience working with executives
• Experience with providing user-focused customer support
• Possess strong technical knowledge in relevant IT applications and technologies
• Superior attention to detail, organizational skills, multitasking abilities, along with excellent verbal and written communication skills
• Strong sense of urgency, initiative and problem solving skills
• Ability to navigate tough situations, juggling various priorities and managing constraints
• Ability to communicate effectively with both technical and non-technical audiences
• Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams
• Strong interpersonal communication and problem-solving skills
• Team player with a "no task is too small" attitude
• Enjoys working in a fast-paced and ever-changing environment

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $130,000-$150,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you're still interested in what we're doing? Stay In Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.