IT Manager - CX Measurements & Analytics (Remote)

What is My Impact?

The IT Manager, CX Measurements & Analytics is accountable for communicating, planning and providing leadership to their assigned team. IT Managers provide direction to project and functional resources within and outside their reporting structure, gather, support and develop the resources needed to execute the plan, champion the tactical direction of work and remove barriers within their sphere of influence. The IT Manager leads cross function initiatives, projects and discussions and is relied upon to anticipate and mitigate cross functional issues. The IT Manager is accountable for providing thorough subject area expertise in assigned area. The IT Manager is accountable for performance management and salary administration for their team as well as assisting with career development planning, coaching, training and teambuilding.

• Improve Net Promoter Score
• Help provide more useful information for members
• Improve CX Measurements and Analytics

What Will I Do?

• Provides subject-matter-expertise and management within their assigned area.
• Proactively identifies, implements and manages process improvements and agile solutions within functional area.
• Leads cross-functional discussions/initiatives to anticipate and mitigate issues and achieve required outcomes within required timeframes.
• Sets, articulates and oversees achievement of goals for assigned work-unit/sub-unit/function.
• Responsible for direct oversight of staff, tactical execution and implementation of operational plans.
• Provides thorough subject matter expertise within assigned area and makes recommendations senior leadership to contribute to IT strategy.
• Prepares thorough and articulate executive summaries for senior leadership.
• Participates in ad hoc workgroups supporting IT strategy.
• Influences, interacts and makes decisions impacting across assigned disciplines, capabilities, services, technologies, domains or systems.
• Collaborates decisions with senior IT leadership.
• Ensures adherence to practices, procedures, precedents, policy and senior leadership direction.
• Tracks and ensures that expenses fall within budget.

What is Required?

• 3+ years related work experience or equivalent combination of transferable experience and education. Experience Details: Direct people management
• 3+ years direct supervisory/management experience
• Related Bachelor's degree or additional related equivalent work experience IT related field
• Highly refined communication skills including ability to negotiate, build consensus, clearly articulate to technical and non-technical audiences, communicate difficult messages in a professional and productive manner, excellent presentation and facilitation competence and ability to represent IT as a leader in cross-functional discussions/initiatives
• Strong knowledge of and experience with SDLC
• Ability to build trust and strategic partnerships with assigned business area contacts, project teams and leadership to facilitate two-way communication
• Ability to understand overall IT strategy and apply/implement IT strategy in assigned projects/initiatives
• Expert-level ability to communicate highly complex technical information clearly and articulately at all levels and audiences
• Deep, thorough understanding of business processes being supported
  Successful experience leading people
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy

What is Preferred?

• Experience using Agile methodology
• Experience mentoring and coaching other leaders
• CX Measurements and Analytics

What We Offer:

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan includes employer contribution and employer match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Hiring Range: $108,600 - $135,800

Annualized Salary Range: $108,600 - $176,500

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.