IT Manager- Digital Customer Experience

Come join the IT Department of the Year as recognized by the American Business Association! Led by Milwaukee Business Journal's CIO of the year, our IT services continue to play a key role in helping Clarios' growth as a world leader in advanced energy storage solutions. By joining our team, you will help operate the IT landscape, address risk and compliance, and enable new business capabilities. We do this by focusing on People, Delivery, Quality, Cost, and Commercial. We want you to be a part of our journey!

IT Manager- Digital Customer Experience

Why would you be excited about being in IT Manager - Digital Customer Experience at Clarios? This IT role partners with business leadership to support and enable the Business Strategy and Goals.

SPECIFIC RESPONSIBILITIES:

• Be a strategic business partner who supports business strategy development and helps drive business value results through technology innovation and automation
• Direct, schedule, coordinate, and evaluate the efforts of information technology, user and vendor personnel assigned to a specific systems project. May directly supervise and be accountable for a small team.
• Responsible for successful strategic alignment between business stakeholders and IT related organizations, as well as a thorough understanding of company business processes.
• Portfolio/Demand Management, clarification, and prioritization, starting from the conceptual stage, with Communications, Marketing & Sales Operations.
• Working with leaders to define success measures & metrics. Track defined metrics to measure success of program features/IT solutions, help to analyze results and partner across the organization to develop action plans and enhancement recommendations
• Provide consultancy in preparing business cases, including ROI statements and KPI definition, to realize IT function added value to business outcomes.
• Prepare architecture design materials and capable of presenting to upper management.
• Actively partner with business stakeholders, IT leaders and project sponsors to manage program/project scope, execute SIT/UAT, manage risks and issues on approach/plans.
• Communicate project progress by producing targeted project or portfolio reports to provide timely, accurate status and decision support information to stakeholders and leadership.

Focus on Strategy Development

• Bringing technology insights into the enterprise strategy development; develop roadmaps to align technology investment with enterprise objectives
• Staying current with emerging technical innovations & application development technologies and solutions within relevant remit
• Explore innovations and technical/process improvements that will lead to operational efficiency, automation and/or enhanced business impact
• Research and understand technology and non-technology trends to determine their potential impact on the enterprise's technology strategy, direction, and architecture

Who you are and the experience you will bring:

• Bachelor's Degree in Computer Science, Information Technology or Business Administration, ideally with a focus on marketing and sales operations. In addition, you have several years of experience in CRM, PRM and/or other sales, marketing, and communication related systems/applications; and knowledge of how front-office business management information technology can be leveraged for operations.
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation. Excellent written and verbal communication skills in English.
• Excellent communication and presentation skills, strong people skills, establishing and maintaining effective working relationships with peers, managers and stakeholders.
• Good understanding of architectural aspects like Integration Architecture, Security Architecture, Infrastructure Architecture etc. which plays as key IT enablers to CX technology.
• Experience in HTML, JavaScript, and CSS development
• Strong understanding of PM/SDLC methodologies (SCRUM, CI/CD, other)
• Drive conflict management and issue resolution.
• Self-starter who works with minimal supervision.
• Ability to travel up to 10%.

Benefits include

• Hybrid or remote work model
• Health Insurance benefits with different packages to choose from, including a wellness program to reduce employee costs, starting DAY 1 of employment!
• Onsite Fitness Center (Glendale, WI)
• Summer Work Hours
• Dental and Vision benefit packages starting Day 1
• Competitive 401k program
• 13 company paid holidays
• 3 weeks of vacation

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Who we are

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus - advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [email protected].