IT Manager- Digital Customer Experience

Come join the IT Department of the Year as recognized by the American Business Association! Led by Milwaukee Business Journal's CIO of the year, our IT services continue to play a key role in helping Clarios' growth as a world leader in advanced energy storage solutions. By joining our team, you will help operate the IT landscape, address risk and compliance, and enable new business capabilities. We do this by focusing on People, Delivery, Quality, Cost, and Commercial. We want you to be a part of our journey!

IT Manager- Digital Customer Experience

Why would you be excited about being in IT Manager - Digital Customer Experience at Clarios? This IT role partners with business leadership to support and enable the Business Strategy and Goals.

What you will do

• Be a strategic business partner who supports business strategy development and helps drive business value results through technology innovation and automation
• Direct, schedule, coordinate, and evaluate the efforts of information technology, user and vendor personnel assigned to a specific systems project. May directly supervise and be accountable for a small team.
• Responsible for successful strategic alignment between business stakeholders and IT related organizations, as well as a thorough understanding of company business processes.
• Portfolio/Demand Management, clarification, and prioritization, starting from the conceptual stage, with Communications, Marketing & Sales Operations.
• Working with leaders to define success measures & metrics. Track defined metrics to measure success of program features/IT solutions, help to analyze results and partner across the organization to develop action plans and enhancement recommendations
• Provide consultancy in preparing business cases, including ROI statements and KPI definition, to realize IT function added value to business outcomes.
• Prepare architecture design materials and capable of presenting to upper management.
• Actively partner with business stakeholders, IT leaders and project sponsors to manage program/project scope, execute SIT/UAT, manage risks and issues on approach/plans.
• Communicate project progress by producing targeted project or portfolio reports to provide timely, accurate status and decision support information to stakeholders and leadership.

How you will do it

• Bringing technology insights into the enterprise strategy development; develop roadmaps to align technology investment with enterprise objectives
• Staying current with emerging technical innovations & application development technologies and solutions within relevant remit
• Explore innovations and technical/process improvements that will lead to operational efficiency, automation and/or enhanced business impact
• Research and understand technology and non-technology trends to determine their potential impact on the enterprise's technology strategy, direction, and architecture

What we look for

• Bachelor's Degree in Computer Science, Information Technology or Business Administration, ideally with a focus on marketing and sales operations. In addition, you have several years of experience in CRM, PRM and/or other sales, marketing, and communication related systems/applications; and knowledge of how front-office business management information technology can be leveraged for operations.
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation. Excellent written and verbal communication skills in English.
• Excellent communication and presentation skills, strong people skills, establishing and maintaining effective working relationships with peers, managers and stakeholders.
• Good understanding of architectural aspects like Integration Architecture, Security Architecture, Infrastructure Architecture etc. which plays as key IT enablers to CX technology.
• Experience in HTML, JavaScript, and CSS development
• Strong understanding of PM/SDLC methodologies (SCRUM, CI/CD, other)
• Drive conflict management and issue resolution.
• Self-starter who works with minimal supervision.
• Ability to travel up to 10%.

Benefits include

• Hybrid or remote work model
• Health Insurance benefits with different packages to choose from, including a wellness program to reduce employee costs, starting DAY 1 of employment!
• Onsite Fitness Center (Glendale, WI)
• Summer Work Hours
• Dental and Vision benefit packages starting Day 1
• Competitive 401k program
• 13 company paid holidays
• 3 weeks of vacation

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Who we are:

Clarios is the creator behind the world's most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing [email protected]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.