IT Manager (Hybrid Remote Policy)

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

We’re looking for a positive and proactive IT Manager to join our team! In this role, you’ll manage our IT operations, ensuring smooth services and infrastructure. You’ll play a key role in strategic planning, managing IT resources, and supporting all our teams to perform at their best. You’ll also be crucial in guaranteeing the security of our IT assets and will contribute to our ISO 27001 certification process. Plus, you’ll have the exciting challenge of leading a distributed team in India and France.

As IT Manager, you will:

• Develop and manage timelines for major IT projects, including system updates, upgrades, migrations, and planned outages.
• Analyze department needs, identify vulnerabilities, and enhance productivity, efficiency, and accuracy to support informed business decisions.
• Ensure IT services deliver an exceptional experience in employee support, deployments, infrastructure, database management, and daily IT activities for over 900 users.
• Oversee and maintain IT operations, including:
• Operating systems and security tools.
• Application management: MDM Cloud Administration (JumpCloud), Google Workspace Management (domain, email, user management), and third-party applications (antivirus, password management).
• Hardware and software inventory tracking and maintenance.
• Ensure the preparation and conduct of audits for ISO27001 compliance specifically for IT operations.
• Install and manage IT equipment in new office spaces (4000m²).
• Led a team of IT professionals in France and India.
• Manage multiple office locations across three time zones.

What will contribute to your success:

• Minimum of 6+ years of experience in IT.
• Experience supporting company certifications (ISO27001, PCIDSS, etc.).
• Strong understanding of infrastructure and information security.
• Proven ability to manage and build an IT Support Specialist team.
• Experience in networking or system administration.
• Proficiency in deploying password management solutions (e.g., LastPass).
• Knowledge of security technologies (SSO, SAML, VPN, Firewall, etc.).
• Positive attitude and ability to build effective working relationships with colleagues at all levels (technical and non-technical).
• Awareness of cybersecurity practices and employee training.
• Excellent English skills and experience in a multicultural environment; additional languages such as Hindi, German, or French are a plus.

What we offer:

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context.
• Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus.
• Meal vouchers - Swile (12,5 € per day).
• Excellent private health care, of which 70% is covered by the company.
• RTT.
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits).
• Work's council benefits (Leeto).
• Social and green committees to take care of environmental and social matters.
• Several services related to prevention, health and personal and professional well-being on Welii platform.
• Very competitive referral program.
• Second parent leave: 1 month of fully paid leave.
• Kids leave: additional time off if your children are sick and need you.
• English and French classes, and over 155000 courses available on Udemy.
• Budget to support your workspace at home.
• A modern office in a central location with free fruits, drinks & lots of fun activities.
• Relocation package and visa sponsorship for international talents.
• ...and more!

Meet us!

• A first interview with our TA Team. 
• A second interview with our CTO. 
• A third interview with our Workplace Experience Manager and one of our People Business Partner.
• A last discussion with our IT Team.

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.