IT Manager- NYC (Hybrid)

Founded in 2019, Flex is an early stage NYC-based FinTech startup that is building the infrastructure to enable flexible bill payments for all Americans, starting with a very common and very large expense: rent. Flex enables its users to pay their rent throughout the month on a schedule that better fits their finances, rather than paying the full amount on the first of each month. This enables renters to better manage their bills and have more available cash throughout the month. Although we're starting with renters, that's just the tip of the iceberg. 

We’re excited to add an IT Manager dedicated to maintaining and operating our corporate applications, technology and infrastructure used to power the mission and provide high-quality internal customer service to our employees. This is a hands-on role where you will help in managing and selecting systems, services, and methodologies used to create an impact in the next phase of the enterprise. 

Flex is looking for a proven IT Manager to join our team. This role is an exciting opportunity for someone looking to help establish policies and procedures and work on a variety of projects.

Flex is a remote first company. However, due to the requirements of the job, this role will need to be in our New York office in Union Square 1-2 days a week or as needed. Additionally, as we add hub offices in other regions, some travel may be required to help set up new office locations.

• Lead IT projects, including the design and deployment of new IT systems and services
• Order laptops and equipment for in-office and remote employees as well as manage stock to ensure timely delivery of equipment to new hires and return of equipment from former employees
• Train end-users on appropriate use of approved Flex hardware and software
• Develop internal Asset Management Policy and rollout to employees  
• Manage access to tools and softwares for all employees, including new joiners 
• Provide software access to all new hires and revoke access for departing employees
• Manage and troubleshoot all office A/V equipment, specifically DTEN Zoom Rooms
• Experience with Multi Device Management tools and their deployment.
• Strong IT and data security mindset
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Acting IT helpdesk to troubleshoot hardware and software issues related to internal IT while managing individual employee hardware needs across the organization
• Responsible for the maintenance, configuration, and reliable operation of computer systems and Audio/Visual equipment
• Lead help desk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Act as an IT systems administrator
• Lead efforts in establishing new office space in New York if required 
• Partnering with the Talent Acquisition and People Operations teams to plan for future hiring and onboarding needs and organizational changes
• Working with legal and finance to review and negotiate contracts and MSAs with vendors

• 4 - 6 years of IT experience in an office environment (experience managing a large group of remote users a plus)
• We are primarily a Mac-based environment; however PC support may also be required
• Excellent project management skills and strong ability to prioritize
• In-depth practical knowledge, troubleshooting and administration of commonly used SaaS applications. This would include G Suite, Slack, Zoom, Notion and Microsoft 365
• Strong communications skills and comfortable dealing with senior leadership requests from the CEO, COO, CTO, CPO and other executives
• Prior procurement experience is a definite plus
• Accustomed to a fast paced environment