IT Manager (Oakland, CA Only)

We are looking for an IT Manager for the IT group, which is responsible for the planning, maintenance, operation, implementation and support of IT-related products and services at the company. The IT department is both a support organization and sets company policy on equipment, security, access, etc.

The IT Manager leads functions of hardware fulfillment, helpdesk support and staff therein. The role involves capacity planning, onboarding, purchasing, configuration, shipment, and retirement of IT hardware, software, and related user accounts. The role also involves establishing Service Level agreements with leadership, alongside supervising and training staff to meet these agreements via a support system.

The IT Manager role is a lead role within the IT department. This position will require the demonstration of leadership and will include the supervision of a more junior staff member(s) within the IT department. Effective supervision will include the delegation of tasks to more junior staff members within the department while maintaining ultimate responsibility for the completion of tasks. The role will also require demonstration of proactivity and independence. The role is also a working manager role. The IT Manager will be expected to serve as a backup technician when staff are out of office.  

Responsibilities include but are not limited to:

• Management of vendors related to IT assets (hardware, conferencing, software)
• Purchase IT hardware and software (including laptops, monitors, peripherals, networking, conferencing)
• Partner with People & Culture department to coordinate hardware rollouts to new staff
• Lead shipping & tracking of hardware to and from end user and office locations
• Lead team to perform new hardware configuration/setup for new hires
• Establish and maintain lifecycle management for IT assets
• Lead coordination of employee onboarding and offboarding for user hardware and accounts
• Work with IT Director and Finance to plan and adhere to IT budget
• Establish IT support SLAs with IT Director and company leadership
• Implement and maintain IT ticket system
• Oversee completion of IT support and service requests within SLA
• Develop staff to grow and succeed in various Information Technology career tracks
• Partner with IT Support manager to minimize errors
• Partner with Systems Administration function to find efficiencies in onboarding/offboarding
• Other duties as needed

Minimum Qualifications:

• 5+ years related experience in IT support, logistics, fulfillment, and/or asset management
• Experience in purchasing, negotiating contracts, account reconciliation, and allocations
• Experience configuring laptop operating systems and user accounts
• Experience implementing and configuring a help desk system
• Demonstrated experience leading and developing a team
• Excellent troubleshooting, communication, and documentation skills
• Knowledge of Windows, Mac OS, and networking
• Ability to work and thrive independently
• A team player, able to work well with and be accommodating of their supervisor and other staff throughout the company

Salary DOE: $105,000 - $130,000 / Annually