IT Manager - Onsite Support

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Manager position leads our frontline support staff who handle all technical related incidents/escalations reported by our dynamic employee workforce. While leading this group, the IT Manager is responsible for setting the team vision/direction and development, managing resources and inventory, managing business and partner relationships, and working with internal stakeholders to deliver required solutions for a wide range of technical functions. The ideal candidate will possess a strong understanding of IT infrastructure and operations best practices, including network infrastructure, Wireless/LAN connections, VPN, proxy/firewalls methodologies, and computer hardware/software.
Key Responsibilities

• Provide business and technical thought leadership with a focus on continuous service delivery optimization and improvement
• Cultivate strong cross-functional relationships within IT, other internal business partners, outside vendors, and executive teams
• Manage regulatory audit processes that involves data, system controls/access, and security of all IT assets
• Conduct regular one on ones with team members and conduct annual performance reviews
• Manage Project/workload Intake and prioritization
• Analyze current processes and procedures in order to maintain them or make recommendations to promote effective operations within and between departments
• Creation of both written and verbal communication that includes, but not limited to: e-mail, procedural documents, processes, reports and presentations to a variety of audiences
• Lead and/or coordinate large group activities (training, face-to-face or virtual meetings, project intake, etc.) including, but not limited to, executive leadership, IT or business partners, vendors and team meetings
• Provide and speak to strategic metrics that relate to open items, issue resolution/ analysis, and forecasting - Maintain weekly/monthly key operational performance metrics related to incidents, hardware, cost-savings opportunities, and ad-hoc analysis for escalations
• May be responsible for on-call duties and response to emergencies on-site as needed

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
• 2+ years experience supporting infrastructure operations in an enterprise environment and seen as the go-to expert in an area of specialization with an increasingly strategic mindset (2 years of management or supervisory leadership experience is a plus)

Skills and Qualifications:

• Ability to effectively present information and respond to questions from stakeholders across the organization
• Highly-developed analytical, problem solving, and project management skills
• Excellent written and verbal communication skills including presentation and interpersonal skills
• Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating results
• Self-motivated with a strong desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause
• Ability to create and maintain process various documentation/procedures for internal team, support team, end users, and executive leadership
• Ability to read, analyze and interpret general business/technical forums, industry news, and technical procedures
• Ability to prioritize, organize, meet deadlines and target completion dates

Salary Ranges
Compensation: $83,160.00/Year - $136,625.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.