IT Network & Infrastructure Manager

Job Title: IT Network & Infrastructure Manager

Job Level: Mid-Level

Job Type: Full-Time, Exempt

Job Location: Cotopaxi HQ: Salt Lake City, Utah (Hybrid)

Job Compensation: $100-110k plus annual bonus potential.

Job Start Date: January 2024

About Cotopaxi:

Cotopaxi is a carbon neutral certified B Corporation that creates sustainably made outdoor gear designed to fight extreme poverty, inspire adventure, and move people to Do Good. Our Gear for GoodⓇ promise is to make gear that lasts and to have a positive social, environmental, and economic impact. By 2025, we’re committed to using repurposed, recycled, or responsible materials in all of our gear. We also allocate at least 1% of our annual revenue to the Cotopaxi Foundation, which awards grants to nonprofit partners with proven track records of alleviating poverty. Through our Foundation to date, we have reached an estimated 3.5 million individuals living in extreme poverty.

Cotopaxi is a company that values people, innovation, and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the woods, you’ll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We are a team of adventurous, mission-driven people looking to prove that business CAN be a force for good.

Job Overview (What You’ll Do):

The IT Network & Infrastructure Manager will be responsible for leading the day-to-day activities and operations of Cotopaxi’s network environment, ensuring that systems, services, and network infrastructure work reliably and securely. 

This position will be very hands-on and will work closely with the VP of Technology to identify, recommend, develop, implement, and support scalable, cost-effective technology solutions for all aspects of the organization. This role will serve as the “gatekeeper” and go-to person for any IT support needs across the organization

Ideal for a candidate with five years of experience as a Network Administrator, ideally at a mid-size company, who understands how to protect an enterprise using advanced tools in a remote environment.

Job Responsibilities (How You’ll Do It):

• Administer and troubleshoot office computing systems and LAN/WAN infrastructure.
• Configure and manage routers, switches, firewalls, and access points.
• Provide hardware and software support to associates both in-office and virtually.
• Provide Mac and Windows devices, mobile devices and applications support.
• Lead upgrades and other maintenance as required to keep the network and endpoint security tools up to date.
• Manage IT asset inventory.
• Support employee and contractor system access management. 
• Adhere to and ensure compliance with physical and data security policies while implementing solutions.
• Answer, log and resolve IT Help Desk calls and related support tickets.
• Mentor and train other network and support personnel.
• Develop standard network operating procedures. 
• Meet or exceed SLAs by working closely with internal personnel and vendors.

The Ideal Candidate (What You Need to Succeed):

• A Bachelor’s Degree in Computer Science, Information Systems, Accounting, Business, Finance, or other related field, or equivalent related experience.
• 5 years of experience as Network Administrator, ideally at a mid-sized organization, and with at least 2 years being in a team leadership role.
• Strong expertise in system and network administration.
• Experience using Firewall Security Configuration Tools such as Cisco Meraki.
• Experience working with MDM solutions such as Jamf Pro or Kaseya.
• Experience using Endpoint Security Solutions such as Sentinel One.
• Experience working with Google Workspace and/or MS 365, and ProofPoint.
• Preferably, experience working with Cloud Security.
• Preferred Certifications: CCNA, CompTIA Network+
• Strong organizational and time management skills.
• Good problem solving and troubleshooting skills with the ability to exercise mature judgment.

Job Benefits (The Perks):

We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.

Here is a snapshot of the benefits we provide:

• Medical, dental and vision benefits.
• Company paid basic life insurance.
• Company paid short-term disability coverage.
• Company paid life assistance program, with the election of medical coverage.
• Company paid mental health benefits.
• Company paid volunteer time.
• 401(k) plan with employer match.
• Unlimited responsible PTO.
• In The Wild Time: Dedicated paid time out of your work week to spend outdoors.
• Remote work stipend (for remote employees only).
• 60% off Cotopaxi products.
• Additional outdoor/adventure/lifestyle brand discounts.
• $1,000 stipend after 18 months for bucket list adventure.
• $5,000 stipend after 5 years for bucket list adventure.
• Annual company-wide outings and regular virtual/in-person celebrations.
• A fun, people-first company culture!

As a mission-driven brand, Cotopaxi is not only hyper aware of but also deeply invested in putting people first and paving the way as a humanitarian brand. We welcome, embrace and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation. We believe in Doing Good, and how we’re involved with that has no limits.

No matter what experience you have within the outdoor industry we encourage you to apply. At Cotopaxi we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and radical candor are necessary for success. Show us how your experiences have shaped you and how you can contribute to Cotopaxi in our mission to Do Good. We can’t wait for you to share with us your personal story