IT Network Project Management Senior Advisor- Work from home

The IT Supplier Management team acts as the Technology liaise between Cigna and its strategic Business Process Outsourcing (BPO) partners The role supports Cigna's strategic vendor partnerships and will be the primary IT interface between Cigna's technology, LOB's and strategic vendors for support. This role requires someone that can provide 24x7 support coverage for Cigna's strategic vendor partnerships across the globe. This highly visible role requires strong leadership, communication and an autonomous driven individual. You will work closely with vendors, technology and the business on a regular basis to facilitate meetings, monitor performance, assess risk, maintain contacts and performance information, and develop and maintain proper levels of due diligence in matters requiring escalation.

• Provide vendor management support during outage and incident situations including management of follow up activities through root cause analysis.
• Monitor and evaluate processes and work with vendors, technology, business partners improve crisis management and on-going support
• Measure vendor performance, including vendor's ability to define issues, respond, and escalate appropriately, engage relevant executives when required, and solve issues efficiently.
• Ensure thorough account management, by reviewing established quality metrics, and ensuring vendors are providing the services and obligations in accordance with contracted terms outlined in their vendor agreement
• Work with procurement and contract personnel to ensure adherence to negotiated vendor OLA's and SLA's
• Facilitate technology roadmap sessions with key stakeholders to promote understanding of vendor technology roadmaps and strategic direction
• Develop and maintain a repository of vendor documentation, key resources, and partnership strategy
• Work with strategic vendors to establish end execute continuous improvement opportunities through overall governance processes
• Provide vendor management support for off-hour technology activities that may result in application, infrastructure, cloud, etc. changes that may impact business services. Oversee off-hour technology activities to ensure successful implementation and/or communication to key stakeholders.

What are the Qualifications?

• Thorough understanding of Vendor Management principles and best practices, project management methodologies (Agile) and high degree of proficiency in diplomacy to ensure effective working relationships.
• Customer Relationship Management - Drive efforts to understand internal colleague needs and summarize business requirements as input into enterprise-wide sourcing efforts, work to identify, prioritize and manage requirements for current, new and changing corporate activities
• Excellent problem-solving, statistical, financial management, and contract negotiation skills
• Demonstrated overall understanding of IT systems (voice, data, desktop virtualization, etc.)
• Excellent verbal and written communication skills, with the ability to coordinate vendor relationships, support service level agreements, and resolve complex issues affecting vendor management related projects. Can effectively communicate new ideas to audiences ranging from team members to Senior Leadership
• Demonstrated sense of urgency and decisiveness, takes prompt action to accomplish goals, proactively attempts to influence events rather than passively accept outcomes
• Strong experience with ServiceNow ticketing systems, Incident, Change and Problem Management systems or equivalent (ServiceNow, etc).
• Proven ability to quickly earn the trust of project partners; mobilize and motivate teams; set direction and approach; resolve conflict; execute with limited information and ambiguity
• Excellent risk and opportunity management - identify, assess, prioritize, document and manage risk, and its impact.
• Team player who can manage ambiguity and work within a highly matrix environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 111,500 - 185,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.