IT On-Site Support Engineer

Job Summary:

• The IT On-Site Support Engineer is a member of IT France team and reports to the IT France Manager.
• He/She provides IT support to users on site when/where required, especially when the Service Desk team can’t solve issues remotely.
• While Corporate IT Service Owners are responsible for defining IT services and enabling their delivery, the IT On-Site Support Engineer facilitates the deployment and support of IT services on site.
• This includes typically troubleshooting of hardware and software issues on Windows 10/11 environment, Laptops deployment and support, lifecycle and storage management, Printers, Telephony, Video Conference systems and Meeting rooms support, on demand VP support, application support, Wired and WiFi network support.
• He/She provides support to Business Events and Stand-up Meetings.
• Facilitates on site IT trainings, IT round table, information sharing and awareness sessions for end users.
• Supports the deployment of Global IT Strategy, Corporate directives, global changes and projects.
• Handles complaints and follow up actions together with the Site IT Manager.
• Has mandate to contact users regarding legal issue, license issue, in absence of the Site IT Manager.
• Gathers feedback on delivered services and identify improvements in services and processes.
• Attends and provides support to IT audits, quality audits, security audits.
• Works on improvement plans, recommendations and observations as outcome of audits.
• Ensures policy requirements are implemented properly on site to secure certifications.
• Works in close collaboration with all key stakeholders on site.
• Works with peers of other sites and attends global IT On-Site Support engineers meetings within his network of expertise as member of a global team, to share best practices and improve global services and processes.
• Contributes to customer satisfaction related to all IT services provided.
• Establish good relationship with colleagues, local IT team and users.

Job Qualification:

• At least Bachelor degree in IT
• IT support expertise on Windows 10/11, Linux is a plus, Network related issues understanding
• First time right attitude, able to build trustworthy relationship with users and stakeholders
• Good communication skills, both in French and English
• Experience with acting between business & IT service organization
• Good IT background knowledge covering multiple domains including network basics, workplace and applications support
• End user focus, enthusiastic and positive mindset towards customer satisfaction.
• Able to manage client expectations.
• Experience within a global organization is a plus

More information about NXP in France...