IT Operations Analyst

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

About You:

• 3+ years in an IT function
• Service-oriented: you enjoy supporting other people and helping them out. 
• Motivated: requiring little instruction or guidance from their direct manager. 
• Problem solver: experience with identifying and escalating issues. 
• Enjoy working in a fast-paced, team-oriented environment with team members. 
• Ability to learn quickly on the go, a love of learning and love of helping others to grow.
• A sense of independence and an ability to establish structures or processes to adapt to a constantly evolving domain and environment.
• A passion for tech with very close collaboration with both technical and non-technical stakeholders.

What skills do I need? 

• Strong ability to balance business needs, a sense of urgency, and the shipping of high quality and pragmatic solutions.
• Ability to develop a program for managing employee hardware at scale.
• Ability to develop a IT Helpdesk system and manage at scale, leveraging automation and integrations for maximum efficiency
• Ability to manage and oversee a variety of IT systems
• Knowledge of A/V, physical access management and other office-related technologies
• Some knowledge of network and IT security. Networking & WiFi configuration and debugging.
• Ability to identify, prioritize, and escalate issues appropriately. 
• Experience with stakeholder management and developing professional relationships with business owners.

Extra points:

• Experience working in an agile environment
• High-growth startup experience
• Coding experience 
• SOC2 experience

Key Responsibilities:

• Support Tulip’s first IT function: network, employee and company hardware, IT help desk, office access control, MDM, ERP, CRM, A/V and more. 
• Provide support to end-users for either PC, applications, or hardware.
• Support the development of the infrastructure plans for all global Tulip’s IT needs across Somerville HQ, Munich and Budapest (and any future offices we open).
• Tackle some networking issues on your own and know when to call in an external expert. 
• Maintain the AV and other office-related IT equipment.
• Train and onboard new Tulip employees regarding IT & IT security.
• Working closely with business users to translate business needs into detailed business requirements, user stories, use cases, test plans, configuration settings. Provide support to internal and external users.
• Be a thoughtful technical voice and support your company regarding all aspects of IT requests & questions.

Key Collaborators:

IT, Operations, CTO

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.