IT OPERATIONS ANALYST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE's IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

Responsibilities:

• Deliver technical support and services to end users.
• Perform remote troubleshooting for computer-related issues.
• Provide first-level assistance with the installation, configuration, and maintenance of computers, workstations, and related devices.
• Address standard software issues and perform routine preventive maintenance on systems software, applications, hardware, networking, and communication devices.
• Utilize knowledge of Power BI and Power Apps for reporting and automation tasks.
• Provide support for Windows operating systems and Office 365 applications.

Candidate Desired Profile:

Requirements:
• Ability to work independently and handle tasks efficiently.
• Strong problem-solving skills with a systematic approach to troubleshooting.

Education :
• Bachelor's degree / Diploma in information technology, Computer Science, or equivalent.
• prefered certifications (e.g., Microsoft Certified, Basic Network , windows server, Office 365.
• Excellent oral and written communication skills to collaborate effectively with all employees.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.