IT Operations Engineer

About the Team:
Capco Technology specializes in advisory, implementation, and delivery of client-centered solutions across Financial Services, Energy and the Insurance industries. We support modern platform implementations, product innovation, digital transformations, end-to-end IT delivery embedded with DevOps practices and service-oriented architecture, omni-channel standardization, cloud-based data management, predictive data analytics. Working in collaboration with our digital team and industry domain practices, we advise clients with solution offerings to leverage technology to deliver efficiency, optimization and end-customer satisfaction.
About the Job:
As a member of the Technology team , you will help our clients solve a range of complex problems. You will work with our clients providing exceptional customer experiences and products, and help them look hard at getting the best out of new technology and integrating it into their existing organizations. As a Global Operations Engineer, you are a pivotal team member, helping turn great ideas into actionable solutions using a range of business and technology capabilities.
We look for curiosity and intellectual rigour, the ability to think through complex, multi-layered problems in a structured manner.
What You'll Get to Do:

• Provide Level 1 & 2 support to various middle and back-office applications (IPM, IOM, Gloss, Swift, BPSA, PMC, Algo, OWSetc)
• Manage the minor enhancement requests as prioritized by business and deploy into production following the Change management cycle.
• Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution.
• Work closely with SME's on any such requests as per the needs.
• Work independently and represent status on different tasks with SME's.
• Implement methods for continually improving the support systems/processes.
• Provide application and system monitoring
• Handle Change Management
• Provide release management services
• Perform fail-over and manage disaster recovery activities.

What You'll Bring with You:

• Production Support / Dev Ops / SRE (Min 4 years of experience)
• Various RDBMS (Oracle, MS SQL Server, Sybase etc)
• Batch Job Schedulers (TWS / Autosys )
• Scripting (Unix/Linux, Perl, PowerShell).
• ServiceNow
• Informatica
• DevOps
• Experience with BI tool such as Qlikview / Qliksense
• Financial Services Industry
• Excellent analytical skills.
• Able to function effectively as a member of a team.
• Good oral and written communication skills.
• Collaborate with various individuals/teams to find resolution to the problem.
• Willing to learn

Preferred but not required experience:

• Cloud Experience -AWS/Azure
• RPA UI Path knowledge

Why Capco?
A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.
We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.
Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.
We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.
Ready to take the Next Step?
If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.