IT Operations Engineer

Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work. You can read our principles here.

Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion.

Did we mention we’re high growth? In January 2021, Whatnot had 10 ambitious employees. Today, the Whatnot team is 250+ employees and will exceed 300 by year end. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.

The ecommerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $170B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!

• Handle inventory, distribution, and retrieval of company laptops and other equipment for our remote team
• Administer our SaaS application suite to ensure best practices are being executed
• Ramp up our MDM capabilities with patch management, self-service app catalogs
• Provide access to and support for company applications, both internal and cloud-based third party
• Assess and maintain the quality of our office infrastructure
• Provide quality support for a remote-first company with employees around the world
• Research and provide input for innovative solutions to drive the growth of the company and its initiatives
• Assist with A/V + video conferencing issues remotely and at live events when needed

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our first IT Operations Engineer, you should have 3+ years of experience working in IT Operations at a fast-growing startup or tech company using cloud-based tools & software, plus:

Must have

• Experience with employee lifecycle processes, both hardware (asset recovery) and software (systems access)
• Experience with identity management and single sign-on providers like Okta
• Experience with SaaS systems administration, including Google Workspace, Zoom, Slack, 1Password, etc.
• Strong EQ and willingness to learn and #figureitout
• Comfortable in an environment where we move uncomfortably fast and the ability to maneuver ambiguity with ease
• Willing to travel for US-based events up to 2-3 times per month 

Nice to have

• Experience working with remote teams and creating the best possible environments for effective distributed collaboration
• Prior knowledge with MDM solutions, including Kandji and Microsoft Intune
• Familiarity with computer networking, especially cloud-based SD-WAN and SDN systems, including Cisco Meraki and Ubiquiti Networks
• Familiarity with access control and security systems, including Verkada, UniFi Protect

• Competitive base salary and stock options
• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working space
• Up to $500 monthly to spend within Whatnot App
• Care benefits
  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • 16 weeks Paid Parental Leave and gradual return to work
  • $20,000 for family planning, such as adoption or fertility expenses

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.