IT Operations Engineer

We are looking for experienced IT Operations Engineers to join Alma’s new internal IT program and help drive Alma’s IT strategy! This role will support Alma by enabling all employees to perform their best work securely and efficiently by having the right technology tools for the job.  As an IT Operations Engineer, you will work within the Engineering department to research, design, and deliver purpose-built technology solutions across the organization while utilizing industry standard best practices in SaaS, Cloud Infrastructure, Configuration Management, Application Administration, Identity Management, Support Operations, and the Employee Lifecycle.

What you’ll do:

• Work with the department head to design Alma’s IT program and help drive scalability, efficiency, and automation across the company’s tools and processes.
• Iterate upon the current inventory systems to provide high-level reporting as well as deep attention to detail when managing all hardware, software, and systems in use at Alma.
• Partner with People Operations while helping facilitate Alma’s employee lifecycle to streamline asset management and account provisioning further. 
• Provide technical support to the Alma organization for hardware and software-related issues.
• Help educate Alma employees about hardware and software security and best practices.

Who you are:

• You have 3+ years of experience in IT Support, IT Operations, IT Infrastructure, and/or SaaS Operations.
• You developed deep expertise in administering company-wide core services like Google Workspace, Slack, Zoom, SSO platforms, other business-critical tools, and familiarity with MDM, APIs, AWS, etc. 
• You present a high degree of confidence in troubleshooting hardware and software issues in a predominately macOS environment.
• You can speak to hands-on experience with Identity Management, Single Sign-On, and automating the provisioning of software licenses.
• You developed experience managing a procurement supply chain of hardware and technology accessories.
• You possess a clear and engaging communication style with a track record of building positive relationships across a distributed, diverse organization.
• You feel a passion for Alma's mission – to improve the experience of therapy for providers and their clients and simplify access to care.

Benefits:

• We’re a remote-first company 
• Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
• 401k plan (Roth and traditional)
• Free Alma platform access 
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend to power your wifi, lunches, coffee, etc 
• Pet discount program through United Pet Care 
• Financial perks and rewards through BenefitHub
• Free EAP access through LifeWorks 
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans 
• 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Unlimited PTO

Salary Band: $110,000-$140,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.