IT Operations Intern, End User Computing - Summer 2024 - Detroit, MI

Overview and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

INTERNSHIP PROGRAM

Our comprehensive program allows you to gain real-world experience by working closely with - and learning from - our leaders, and to build meaningful relationships that last long beyond our summer program. Our program is all about delivering situations and support that guide our interns to future success while tapping the power of their unique skills, perspectives and experiences to continue to move our organization - and our industry - forward.

Dive into Urban Science's vibrant intern community by actively participating in networking events and social activities with over 25 interns. Our interns become a part of diverse teams including those that develop software and IT solutions, analyze data, support client deliverables and corporate teams. Throughout the program, you'll expand your knowledge through insightful lunch-and-learns with business leaders and unique learning opportunities that cover broader business topics and valuable career development skills. Additionally, you'll gain practical skills through scrum training sessions, professionalism workshops and the chance to tackle meaningful projects that make a real impact.

POSITION OVERVIEW

The IT Operations Intern will support the End User Computing function within the Enterprise Applications team, assisting Urban Science end users with their desktop, laptop, and mobile devices hardware and software needs.

The person selected for this position will work up 40 hours per week during the Summer 2024 internship program (May - August).

This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work at least one day in-person per week required and up to two as needed.

Essential Duties and Responsibilities

• Apply knowledge of most desktop technologies and the company specific environment configurations to analyze and solve a wide range of issues in the desktop computing environment.
• Responsible for assisting with troubleshooting, setting up new users, configuring mobile devices, fixing printer issues, and rebuilding computers.
• Maintain the office phone system by creating new users, moving phone locations and extensions, setting up email and troubleshooting phone system problems.
• Identify equipment requirements including hard drives, phone and other technical equipment in accordance with corporate guidelines.
• Provide an initial level of support for server based application solutions.
• Provide guidance and assistance to employees to ensure they have the right technology and that it is configured properly.
• Assure software license and asset information is properly maintained.
• Participate in IT Operations projects encompassing a range of technologies as needs arise.
• Operate IT service management system to dispatch and maintain tickets to facilitate proper ticket flow and accurate data in reporting.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred basic knowledge of:

• End User Computing configuration management tools, Microsoft Configuration Manager (SCCM), and Microsoft Intune
• Modern workplace technologies, including but not limited to Microsoft Power Platform, Office 365, Microsoft Teams and Skype for Business
• Scripting tools, endpoint protection tools, and security tools - PowerShell, Bitlocker, Windows Defender and Cloud App Security
• Identifying repeatable tasks that are candidates for automation, orchestration, and empowering end users with self service capabilities, to drive efficiency
• Available computing and/or network hardware and peripheral equipment
• Computer and/or network security systems, applications, procedures, and techniques
• Current technological developments/trends in area of expertise preferred
• Federal copyright laws as they pertain to the use of computer software

Able to learn how to:

• Troubleshoot installations or implementations
• Install, configure and maintain personal computers, and/or related hardware and software
• Identify and resolve computer system malfunctions and operational problems
• Ability to communicate technical information to non-technical personnel, assessing audience need and adjusting level of detail accordingly
• Ability to write clear and concise work instructions using a defined template
• Ability to work within defined processes
• Ability to prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities
• Must maintain high level of confidentiality

EDUCATION AND EXPERIENCE

• Currently pursuing a Baccalaureate degree in an appropriate IT field such as Computer Science, Computer Engineering, or Management Information Systems from an accredited U.S. college or university, equivalent foreign institution, or equivalent experience.
• Current Microsoft certifications preferred.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified.