IT Operations Senior Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Senior Analyst in India.

This role is focused on ensuring the smooth, reliable, and high-quality delivery of IT infrastructure services in a fast-paced enterprise environment. You will lead operational support activities with a strong emphasis on incident management, service continuity, and SLA adherence while maintaining an excellent end-user experience. The position requires close coordination with cross-functional teams to resolve technical issues efficiently and minimize business disruption. You will also support leadership users by providing hands-on troubleshooting for devices, connectivity, and enterprise tools. In addition, you will play a key role in monitoring service performance, identifying improvement opportunities, and driving operational excellence. The environment is dynamic and shift-based, requiring strong prioritization skills and adaptability. This is an opportunity to combine technical expertise and leadership capabilities within a global IT operations framework.

• Lead the delivery of IT infrastructure services while ensuring compliance with SLAs and high standards of customer experience.
• Manage incident, problem, and outage resolution activities, including investigation, escalation, and service restoration.
• Provide direct technical support to leadership users for devices, network connectivity, smartphones, tablets, and peripheral systems.
• Collaborate with cross-functional teams and external vendors to ensure timely resolution of infrastructure and application issues.
• Ensure adherence to IT policies, procedures, security standards, and operational guidelines.
• Monitor systems and proactively identify opportunities to improve IT processes, tools, and service efficiency.
• Conduct training and provide guidance on new technologies, tools, and IT best practices.
• Support 24/7 shift operations and ensure consistent service delivery across multiple time zones.

Requirements:

• 6+ years of experience in Microsoft Windows and cloud infrastructure management.
• At least 2 years of experience in team leadership or shift lead roles within IT operations.
• Strong knowledge of IT operations, service management, and ITIL processes.
• Hands-on experience with incident, problem, and change management frameworks.
• Proficiency in Microsoft Windows environments, Microsoft 365, and cloud platforms.
• Good understanding of networking, hardware, software, and enterprise IT infrastructure.
• Strong troubleshooting skills with the ability to resolve complex technical issues efficiently.
• Experience supporting executive or leadership-level users in a corporate environment.
• Familiarity with IT security best practices and data privacy standards.
• Strong communication, coordination, and stakeholder management skills.
• Ability to work in a fast-paced, shift-based operational environment.
• Relevant certifications such as CompTIA A+, MCP, CCNA, or cloud certifications are a plus.

Benefits:

• Competitive compensation aligned with senior IT operations roles
• Opportunity to work in a global enterprise IT environment
• Exposure to advanced infrastructure, cloud, and Microsoft technologies
• Leadership responsibility within shift-based operations
• Career development opportunities in IT service management and infrastructure
• Structured learning environment with exposure to ITIL-based practices
• Opportunity to work closely with leadership stakeholders and enterprise users
• Inclusive and collaborative workplace culture