IT Operations Specialist

Who we are

A coaching and learning ecosystem for talented and passionate tech professionals where you can find your next career goal in a diverse and multidisciplinary environment. At Agile Actors, you will experience continuous growth and development through coaching, learning and practice! An innovative self-paced personal development and rewarding model will support your advancement and along with the necessary tools, appropriate learning material, and real projects from organisations that are leaders of the industry (both domestic and international), such as RedHat, Swissquote, Austrian Post, etc, cultivate a continuous growth mindset!

Be part of both the customer’s and the Agile Actor’s team, providing high-quality deliverables for the former and contributing to the cultivation of an inclusive and developmental culture in the latter!

Who we are looking for

We are looking for passionate, multi-talented IT professionals with a strong technology background, as well as a great propensity for creative problem solving. Joining our local Scrum teams based in Athens, the successful candidate will work closely with domestic and international development teams in exciting and challenging projects!

Key Responsibilities:

• Monitor applications and system resources (CPU, memory, storage) for performance and availability.
• Respond to incidents, troubleshoot issues, and resolve recurring problems.
• Plan and implement software updates, security patches, and maintenance tasks.
• Analyze and fix operational bugs to maintain system stability.
• Perform regular security audits and manage backups to ensure data protection and recovery.
• Oversee access control, ensuring adherence to security guidelines.
• Provide helpdesk support for end users and administrators via a ticketing system.
• Manage user accounts and permissions while offering training and documentation as needed.
• Monitor application capacity and optimize performance through system tuning and resource planning.
• Ensure compliance with legal requirements (e.g., GDPR) and produce regular reports on system performance and incidents.
• Support software changes by documenting, testing, and implementing new features, ensuring proper monitoring and compliance.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Proven experience in IT operations, systems administration, or a similar role.
• Strong understanding of IT infrastructure, including servers, networks, and cloud environments.
• Experience with monitoring tools (e.g., Nagios, Zabbix, or similar).
• Knowledge of incident and problem management processes (e.g., ITIL framework).
• Familiarity with security best practices, including backup and recovery management, patch management, and access control.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Excellent communication and customer support skills, with experience in providing technical support to users.
• Ability to manage multiple tasks and prioritize in a dynamic work environment.
• Familiarity with compliance standards such as GDPR, ISO 27001, or similar is a plus.

Why join us?

Join us if you enjoy being part of a people-centered culture that empowers you to work on the most important product; yourself! Continuously grow with the support of tech experts and maintain a matching skill set to market needs.

• Personal Development Plan crafted with your dedicated coach
• 360° continuous feedback model; drive your developmental pace
• Unlimited personal training/learning budget to cover all your career developmental needs
• Chapters (internal communities)-share knowledge, create training material, help others grow and shape our technological future
• Vast roster of customers/accounts, providing more opportunities for growth and development within the AA ecosystem
• Onboarding Buddy-Continuous support from day 1! A dedicated buddy to help you navigate through the first few weeks
• Tailored remuneration package according to your level and expertise
• Private Health Care insurance for physical wellbeing
• Professional helpline for our professionals and their families for mental wellbeing
• Flexible working conditions (fully remote work according to assigned account)

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