IT Operations Specialist III

OpenX Technologies

IT Operations Specialist III

Posted 11 Hours Ago

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New York NY USA

Hybrid

93K-104K Annually

Senior level

AdTech • Enterprise Web • Information Technology • Machine Learning • Marketing Tech • Sales

OpenX is an ad tech company that drives optimal value for advertisers through high-scale marketplaces across all screens

The Role

As an IT Operations Specialist III you'll be responsible for providing technical support managing user lifecycle processes coordinating endpoint procurement and improving IT service quality across platforms. You'll also document procedures and support IT projects.

Summary Generated by Built In

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces and we are constantly on the lookout for thoughtful creative executors who are as fascinated as we are about finding new ways to apply a blend of market design technical innovation operational excellence and empathetic partner service to the frontiers of digital advertising.

About the Role

We are seeking an IT Operations Specialist III who is a self-starter systems thinker and operationally mature. You’ll act as the frontline and backbone of our IT Business Partnership and will be responsible not only for resolving user issues but identifying root causes connecting related signals proactively improving our support environment and provide a detailed step-by-step solution for future reference (and automations that work on its basis)

This role requires someone with deep hands-on expertise in Okta Jamf and Google Workspace and a proven track record of independently managing enterprise endpoint fleets identity systems and user lifecycle tooling. The right candidate is meticulous in documenting work attentive to workspace hygiene and thrives under pressure while remaining approachable empathetic and solution-driven.

Location: Hybrid role with average of 1 day in-office and by request ie. event projects (must be within a 2h commute from SoHo NY)

Department: Global IT

Reports to: IT Operations Manager

Key Responsibilities

Provide Level 1–3 support across all IT platforms with a strong focus on Mac Windows SaaS (Google Workspace MS365) and MDM (Jamf/InTune)

Visit the office and perform infrastructure quality checks on-site at least once a week OR on-demand (Currently most people visit the office on Tuesdays/Wednesdays)

Own and coordinate endpoint and peripheral procurement imaging deployment inventory documentation and lifecycle management globally

Proactively monitor systems logs and user behaviors to identify and prevent issues before they are reported

Document and maintain clear Open/In Progress/Completed task status in our team tools.

Act as escalation point for IT to our stakeholders on best practices ownership and structured troubleshooting

Participate in IT projects including migrations automation tooling system integrations and vendor transitions

Support weekly IT onboarding sessions with a focus on automation and user-readiness.

Process offboarding sessions along with the hardware retrieval process preparing to repurpose devices etc.

Deliver VIP support and ensure a calm helpful demeanor under pressure

Quickly reprioritize tasks and shift focus ad-hoc in response to urgent business needs

Maintain tidy functional and documented workspaces whether physical or digital

Provide cross-functional support in collaboration with Security Engineering People Ops and OfficeOps

Apply structured thinking to analyze and connect related incidents

Contribute to and maintain internal documentation (SOPs runbooks FAQs)

Operate within and improve existing ITIL-aligned practices: incident change and problem management

Experience with Google Meet hardware (setup troubleshooting and support)

Practical experience using Gemini and/or Claude in day-to-day IT support and documentation

Required Qualifications:

5+ years of experience in a dedicated Operations role

Demonstrated Okta administration experience (group rules user-lifecycle API-based provisioning)

Hands-on Jamf Pro management including policies profiles blueprints compliance enforcement smart groups

Comfortable in both Mac (primary) and Windows (secondary) environments

Strong working knowledge of InTune MS365

Proven ownership of user lifecycle automation account security and asset hygiene

Familiarity with Atlassian Jira Service Management and Confluence

Strong documentation habits and ability to write SOPs and user-friendly walkthroughs

Traits & Competencies:

User-first proactive support approach and acts before being asked

Partners with a global remote team across different time zones in a collaborative environment.

Communicates clearly and kindly with both end-users and technical stakeholders

Receives and integrates feedback constructively

Operates with urgency and responds in a timely and predictable manner

Curious and open to learning new tools and systems in an evolving environment

Demonstrates structured troubleshooting and when encountering a solved problem can explain their process and how it aligns or diverges from the actual fix

Desired Characteristics:

Familiarity with asset management tools (e.g. Jira CMDBs)

Experience supporting SOC2 ISO27001 or similar compliance environment

Formal ITIL training or certifications

Ability to operate in Slack-first and remote environments

Willing to travel out of state as needed

Prior use of automation tooling (e.g. BetterCloud Okta Workflows Google Apps Script) is a plus

Pursuant to any state local ordinance or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation.

OpenX is committed to fair and equitable compensation practices. For all applicants the base salary range is noted above per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including but not limited to relevant work experience skills and certifications.

A summary of our benefits which include medical dental vision 401k equity and more can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including but not limited to relevant work experience skills and certifications.

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand respect and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just "doing our jobs"; we take ownership to drive results

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others both internally and externally. We are eager to learn from others and we ask questions internally and externally.

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX TRAITS

Our three traits capture what makes a great team member at OpenX.

HUMBLE

Ideal team players are humble and demonstrate integrity. They put the team's success above their own share credit generously and value collective achievements. They are self-assured open to coaching and committed to continuous learning.

DRIVEN

Ideal team players are results-driven and motivated. They are curious always seeking more to do learn and take on. As proactive problem-solvers they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.

SMART

Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent good communicators and exemplify sound judgment in their interactions across the company to foster a collaborative environment.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including but not limited to: age race creed color religion national origin sexual orientation sex disability predisposing genetic characteristics genetic information military or veteran status marital status gender identity/transgender status pregnancy childbirth or related medical condition and other protected characteristic as established by law.

OpenX Applicant Privacy Policy

Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.

Effective Date: November 21 2024

Skills Required

5+ years of experience in a dedicated Operations role
Demonstrated Okta administration experience (group rules user-lifecycle API-based provisioning)
Hands-on Jamf Pro management including policies profiles blueprints compliance enforcement smart groups
Comfortable in both Mac (primary) and Windows (secondary) environments
Strong working knowledge of InTune MS365
Proven ownership of user lifecycle automation account security and asset hygiene
Familiarity with Atlassian Jira Service Management and Confluence
Strong documentation habits and ability to write SOPs and user-friendly walkthroughs

What the Team is Saying

OpenX Technologies Compensation & Benefits Highlights

Healthcare Strength—Health coverage is described as comprehensive across medical dental and vision with immediate eligibility and dedicated mental-health support such as employer-paid therapy and coaching. Feedback suggests multiple plan options and strong employer contributions enhance perceived value.
Parental & Family Support—Policies include fully paid leave for birthing non-birthing and adoptive parents along with family-formation and caregiving support. Family medical leave and region-appropriate programs further reinforce this pillar.
Wellbeing & Lifestyle Benefits—A remote-first model pairs with home-office and wellness stipends flexible scheduling and company-wide recharge days. Additional lifestyle programs such as fitness support volunteering and workplace extras contribute to everyday experience.

Learn more about OpenX Technologies's Compensation & Benefits →

OpenX Technologies Insights

What's It Like to Work at OpenX Technologies? OpenX Technologies Culture & Values OpenX Technologies Career Growth & Development What's the Work-Life Balance Like at OpenX Technologies? OpenX Technologies Leadership & Management OpenX Technologies Company Growth Stability & Outlook

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The Company

HQ: Pasadena CA

420 Employees

Year Founded: 2007

What We Do

OpenX is The Intelligent SSP™ (supply-side platform) simplifying advertising for marketers advertisers and publishers worldwide. As one of the largest SSPs globally OpenX combines the industry’s only fully cloud-based infrastructure with leading AI capabilities to make digital advertising easier and more effective across every format including CTV. Built to responsibly deliver quality performance and adaptability OpenX makes digital advertising safer smarter and built for what’s next. Learn more at www.openx.com.

Why Work With Us

At OpenX we value curiosity innovation and diversity. We are passionate about pushing the boundaries of ad tech and finding new ways to deliver value to our partners and we know our best chance of delivering is by creating diverse and inclusive teams where employees can do their best work being their authentic selves.