IT Operations Team Manager I - Application Support

Job Description
About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening at our Hill Air Force Base, Utah location for an IT Operations Team Manager I for the Applications Support team. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Supervising multiple staff, including recruiting/hiring, training/personnel development, coaching and counseling employees, technical reviews, and business continuity
• Provide technical oversight and recommended paths forward for implementation of technical solutions
• Ensure high uptime of information systems, taking into account high availability, capacity planning, and disaster recovery
• Identify technology opportunities and develop system strategies and roadmaps
• Ensure best practices are followed. Identify and implement system and process improvements
• Track service metrics, review problems, incidents, and delays and seek improvement opportunities
• Analyze and document processes and procedures
• Develop, and assist in the development of external and internal reporting and briefing
• Ability to present complex technical issues and solutions to an unskilled audience
• Perform other duties as assigned

What's In It For You

• Competitive wages
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Tuition reimbursement
• Mentorship opportunities
• Rewards & recognition

Work Location
Hill Air Force Base, Utah
Travel
10%
US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship.
Clearance Requirement
This position requires an active final Secret clearance upon hire date. The applicant must be able to obtain and maintain a Top Secret clearance. An active Top Secret clearance is preferred.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.
#ASFS #SITCS #CRV2024
Required Education, Experience, & Skills
Required education:

• High School diploma and 16+ years related IT experience, or
• BA/BS degree with 12+ years of related IT experience, or
• MS degree with 10+ years of related IT experience

The successful applicant will display the following characteristics:

• Ability to work independently, demonstrate strong initiative, and the ability to organize assigned daily tasks, as well as the tasks of subordinates, with no supervision
• Experience with direct or indirect team leadership
• Excellent customer service skills
• Ability to explain technology in simple terms while managing technical experts
• Possess strong communication skills (oral and written) as well as the ability to interact with team members, external vendors, various levels of management and internal clients with assorted levels of computer experience
• Committed to results and success in accomplishing goals
• A fast learner with an ability to quickly understand different technologies
• Experience with troubleshooting, identifying and solving issue
• The applicant must be able to obtain and maintain a Top Secret clearance

US Citizenship Required
Pursuant to a government contract, this specific position requires US citizenship
Clearance Requirement
This position requires an active final Secret clearance upon hire date. The applicant must be able to obtain and maintain a Top Secret clearance. An active Top Secret clearance is preferred.
Certification Requirement
The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.
Preferred Education, Experience, & Skills
Preferred Skills and Education

• Prior management experience leading 7-14 IT professionals and demonstrated talent management/development
• Experience with matrix organizations
• Experience with technical project management
• Previous success in developing standards, process improvement, and managing processes
• Working technical knowledge of network, storage, server, and database technologies
• Ability to review, analyze, document, and explain technical systems and data

Pay Information
Full-Time Salary Range: $103590 - $176130
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.