IT Operations & Trust Engineer

About Us

Standard Template Labs is a stealth-mode AI-native startup reimagining the future of IT Service and Configuration Management. Backed by leading investors we're leveraging AI graph-based architecture and exceptional design to transform how enterprises manage and engage with their technology ecosystems.

Role Overview

We’re looking for a hands-on security-minded IT Operations Engineer who can own the reliability compliance and trust posture of our internal systems. You’ll manage everything from user provisioning and device security to compliance automation and continuous monitoring through platforms like Vanta.

This role blends traditional IT operations with modern trust and compliance automation: you’ll keep systems secure and compliant maintain integrations across HR Finance and Engineering and ensure the company is always audit-ready for SOC 2 ISO 27001 and AI-trust frameworks.

Key Responsibilities

Systems & Identity Management

• Administer and support core SaaS applications: Google Workspace Notion GitHub Linear Apple ABM Okta/SSO OnePassword OpenAI/GPT Claude DocuSign Ashby Gusto Ramp LinkedIn Recruiter BuiltIn.

• Manage user onboarding/offboarding MFA and access control through centralized identity management and SSO.

• Maintain device management (MDM) policies for encryption patching and asset tracking.

Security & Trust Automation

• Operate and maintain the Vanta (or equivalent) compliance automation platform to monitor controls and evidence freshness.

• Ensure continuous compliance across SOC 2 ISO 27001 and security frameworks — own control remediation and auditor readiness.

• Oversee security controls such as MFA enforcement privileged access audits and device encryption coverage.

• Partner with leadership to maintain the company’s Trust Report/Trust Center including up-to-date documentation certificates and vendor reviews.

Automation & Workflow Engineering

• Build and maintain automations for onboarding/offboarding data syncs and system integrations using low-code tools or APIs.

• Document recurring processes and technical playbooks in Notion for scalability and audit traceability.

• Identify and automate manual compliance evidence collection tasks to improve efficiency.

Compliance & Vendor Management

• Support third-party risk management by reviewing vendor SOC 2 reports tracking renewal dates and maintaining risk records.

• Conduct quarterly access reviews and coordinate with HR and Finance to ensure alignment with security policies.

• Generate monthly dashboards on system uptime compliance status and control health for executive visibility.

End-User Support & Enablement

• Provide Tier 2/3 support for hardware network and application issues.

• Manage Wi-Fi and local network configurations at the NYC office.

• Lead security awareness training and coach employees on best practices.

Qualifications

• 5 + years in IT Operations Systems Administration or Security Engineering.

• Experience with Google Workspace and modern SaaS management across departments.

• Strong understanding of SSO MFA identity and access management (IAM).

• Working knowledge of compliance automation tools (Vanta Drata Tugboat Secureframe or equivalent).

• Hands-on experience with MDM solutions (Jamf Intune or Kandji).

• Familiarity with SOC 2 / ISO 27001 / NIST principles and trust reporting.

• Scripting or automation skills (Python Zapier Google Apps Script or similar) a plus.

• Excellent communication and documentation skills; proactive mindset for security and compliance.

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws. The reasonably estimated yearly salary for this role at is: $130000—$170000 USD

What We Do

We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated bloated tools we believe it’s time for a clean slate — modern efficient and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down. With deep product expertise strong backing and a bold vision we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart scalable high-performance software that redefines what IT service can be.

Why Work With Us

Backed by leading investors we're leveraging AI graph-based architecture and exceptional design to transform how enterprises manage and engage with their technology ecosystems.

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