IT Productivity Engineer II

Checkr is looking to grow our IT Engineering team! We are looking for an IT Productivity Engineer II who will be great with people and intensely focused on enabling employee productivity and automation. You will help ensure the IT Engineering team provides the ability to measure and optimize the employee feedback loop using iteration to improve workflow efficiency for our employees and our spaces. You will be responsible for our Atlassian stack (specifically JIRA and Confluence) in this role.  You should have a robust customer-first mindset.  We are looking for a passionate engineer who focuses on enabling and unlocking productivity across the organization. 

Responsibilities:

• Day-to-day administration of Atlassian services at Checkr.
• Partner with cross-functional teams to configure projects, schemes, automation rules, and other Atlassian resources to deploy impactful solutions.
• Administrate Checkr user access and maintain license requirements across multiple Atlassian sites.
• Create a centralized workflow process to maintain Atlassian requests across multiple communication channels at Checkr.
• Manage external Atlassian vendor relationships to enhance our department’s capabilities and ensure they provide the best service to our internal customers.
• Build automated measurements and dashboards to gain insights into the productivity of the Checkr team to identify opportunities for improvement.
• Increase employee productivity by making measurement-driven improvements and then monitor the results and iterate.
• Demonstrated experience successfully managing projects - aligning on schedule and resources and successfully delivering on the agreed scope.
• Build and maintain robust Jira automation rules and understand how to leverage API attribute variables.
• Create and update technical documentation for internal IT teams and Checkr employees.
• Own and manage the systems as part of our knowledge management strategy, including JIRA and Confluence.
• Support the long term knowledge management strategy through tooling improvements and system enhancements.
• Meet with cross-functional teams regularly to drive more utilization across the organization of our knowledge management system.
• Focus on monitoring and proactive alerting so that our support team finds and resolves issues before they impact our employees.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Robust data-driven mindset and help drive the team forward with standardized SLAs and success metrics.
• Integration with APIs to enhance the functionality of our internal tooling.
• Offer recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Checkr IT Atlassian stack .

What you bring:

• 2+ years of experience in a system engineering role.
• 2+ years of experience administering Atlassian architecture, focussing on Jira, Jira Service Desk, and Confluence with a deep understanding of modularized workflows, permission schemes, notification schemes, screens schemes.
• Exposure to extended Atlassian products such as Statuspage, Opsgenie, Jira Work Management, and Atlas.
• Experience leading company-wide training and increasing engagement of internal tools.
• Excellent oral and written communication skills.
• Experience utilizing Jira Query Language for reporting and administration.
• Knowledge of Jira REST API or other REST-based web services.
• Experience building and maintaining org-wide Jira Automation rules.
• Knowledge of third party customization add-ons (ScriptRunner, JMWE).
• Skills to develop solutions for integration with other tools, automate manual processes, data migration routines, and extract data for reporting and analytics purposes.
• A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
• Experience working with remote teams and multiple offices.

What you get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $$72,267-150,420.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

#LI-Remote