IT Project Group Manager - C14

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

About Our Team:

Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi's operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

Job Overview:

The Infrastructure Delivery Team is seeking a Technical Delivery Manager to lead Migrations Services offshore team. Primary accountability: Reduction of Global Technical Debt and ongoing management and execution of End of Vendor Support remediations (currently Operating Systems and Database). The role will own process control manual updates and coordination of ServiceNow migration queue, maintain relationships with Global Application Teams, Infrastructure Service Delivery and Support Teams to drive execution and delivery. The role will also be responsible for management of team of offshore resources in a global 24/7 environment and adhere to change control process. The Technical Delivery Manager for Migrations Services External Cloud will have expert knowledge of ServiceNow (CHG, REQ, SLTN, Reporting and INC modules) and proven track record leading global cross organizational/functional teams to complete EOVS remediations. Adherence to internal Citi policies, architectural approvals, and ability to influence and all levels of the organization are critical success factors. Proven track record of success delivering large, complex, & transformative technology initiatives in global environments that impacted multiple LOBs. Able to deliver a direct message to an internal team, vendors, client team, or peer organization that may generate passionate feedback. Done correctly, all parties emerge from the discussion with a higher degree of respect and a significantly stronger relationship. Ability to persuade others to change their minds, their course of action, and their behavior in situations without formal authority. Strength of character to make unpopular decisions when necessary. Ability to express points of view clearly, logically, tactfully, and convincingly in written and oral communications. Ability to get buy-in for implementation plans and actions working across organizational boundaries. Ability to develop constructive and cooperative working relationships with senior leaders and maintain them over time. Ability to handle complaints, settle disputes, and resolve conflicts, or otherwise negotiate with others. Must be a collaborative "team player" orientation toward work relationships with strong cultural awareness. Effectiveness working with a broad spectrum of individuals at various levels within and external to the organization.

Expertise within the following core technology sectors & disciplines is required:

• Expert with Operating System and Database platforms in a highly-complex global environment
• Drives new technology adoption, leads legacy initiatives to reduce technical debt, lead broad cross-functional teams to increase rate of technology adoption
• Infrastructure Delivery, Engineering teams, Application Teams, Systems and Database Admins teams to deliver on business requirements and drive Technology Debt reduction
• Coordinate with operations and engineering teams on issues as they arise
• Manage project documentation in accordance with Citi standards and policies
• Maintain Process Control Manual and Global Ticketing queue within ServiceNow platform

Ideal candidate is ultimately responsible for managing the initiative, engaging and working with key business/technology partners and driving to successful outcomes within a given timeline. Management of applicable finances (labor, capital expenditures, planning / adherence to both local & Global fiscal schedules) is also considered key success criteria. Ability to lead team of offshore resources to achieve common goal while focusing on training and development. Demonstrated ability to work in a very high pressure, fast paced and complex global environment in 24/7 environment.

Skills:

• Excellent analytical, problem solving and critical thinking skills
• Exceptional oral and written communication skills
• Exceptional presentation skills. Ability to present to senior levels of management (e.g. Director, MD) and to facilitate discussions at the senior stakeholder level
• Execution oriented with strong attention to detail
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Ability to work in a matrix environment and partner with virtual teams
• Ability to lead strategic planning sessions challenging the status quo where appropriate and drive decision making process
• Experienced in consulting with project stakeholders, including the skills to resolution of conflicting requirements
• Strong consulting and stakeholder management skills and the ability to build and foster internal relationships
• Proven track record in delivery of multiple parallel initiatives
• Proven track record of operational process change and improvement
• Proven track record as systems administrator and leading team of offshore coordinators

Qualifications:

• 12-15 year's relevant experience in Financial Services or similar fields with documented track record of success
• Strong Leadership skill and working knowledge of the techniques required to adequately plan enterprise level changes.
• Understanding of regulatory requirements, particularly cross-border requirements
• Understanding of Process Control Manuals, operations and ticketing queue platforms (e.g. ServiceNow)
• Preferred: Candidate is bilingual
• Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success

Job Family Group:
Technology

Job Family:
Technology Project Management

Time Type:
Full time

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.