IT Recovery Technician (Graduate)

Job Description

• Location: Farnborough (GU14)
• Salary: Up to £25k per annum
• Car Allowance: £3,600 per annum
• Contract Type: 12-month Fixed Term
• Hours: 08:30 – 17:00, Mon - Fri

What does a day look like for you here?

Based at our Farnborough recovery centre, you will ensure the smooth recovery and continuity of IT services in the event of disruptions or disasters, a crucial role in maintaining business operations for our valued customers. You'll perform regular maintenance on both hardware and software, applying updates, patches, and managing hardware components to prevent issues before they occur. You’ll also regularly test disaster recovery plans and backup systems, including running simulations of disaster scenarios to confirm that recovery processes are effective.

To ensure a consistent service for our customers, you will also respond to IT incidents, diagnose root causes, and implement solutions to restore services quickly. Keeping detailed records of incidents and updating documentation related to recovery procedures and configurations is also critical. Teamwork will also be key in this role, so you’ll work closely with other IT teams, including network administrators, security specialists, and application developers, to ensure cohesive disaster recovery strategies.

Upon successful completion of the contract, you will have the opportunity to apply for open vacancies and be considered as an internal applicant with direct Daisy experience. This is a fantastic opportunity to gain experience, demonstrating your adaptability, initiative, and commitment to professional growth.

So, what are we looking for?

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a degree in Computer Science or similar qualification. You should have a solid understanding of IT systems, backup and recovery processes, and be proficient with monitoring and diagnostic tools. Knowledge of security protocols, software and hardware management, and troubleshooting is also essential.

You should also have a key eye for detail, analytical thinking, and strong communication skills. Good organisational abilities, adaptability, teamwork, a proactive attitude, and the ability to manage stress will help you succeed in this role, ensuring you can effectively support the organisation’s IT recovery and business continuity efforts.

You should also have:

• Degree in Computer Science (or similar)
• Understanding of Intel/Windows Desktop Support.
• Fundamental Understanding of Networks, Switches & Routers.
• Basic Familiarity with Windows Server Operating Systems.
• Willingness to participate in Out-of-Hours call out rotations.
• Valid UK Driving License.

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Annual Leave: Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.