IT Risk Management Sr. Analyst

The primary role of the Service Health Analyst/ IT Risk Management Sr. Analyst is to continuously drive service improvements by proactively analyzing services to identify risks and issues that have the potential to impact a service availability and performance. To facilitate this effort, Service Management product tools including but not limited to, Service Management Framework (SMF), Production Readiness Assessment (PRA) and Functional Maturity Model (FMM) will be adopted and form part of the Analysts tool kit. Following the analysis, the Risk Management/ Service health Analyst will be expected to create service improvement plans (SIP) to remediate identified risks and track progress to conclusion.

Responsibilities:

• Delivery of the Service Health and Risk Management objectives for the region.
• Discovery of risks within the IT Production Environment.
• Creation, documentation, and management of "get healthy" objectives, that align to each risk identified.
• Develops and on-going maintenance of Sr. Mgmt updates of the Service Health activities.
• Collaborate with the appropriate Subject Matter Experts and from multiple IT teams including but not limited to: infrastructure, distributed application, and development.
• Establishes health check management in partnership with support team (inventory, thresholds, triggers, tools, scripts, and procedures) maintaining consistency across all application and domains.
• Production of consolidated Risk/Service assessments, Operational reporting and Service Improvement management.
• Articulate risks and opportunities, influence and direct the appropriate resolutions, and effectively communicate and influence at the most senior levels.
• Manages the Service Health Function in ensuring that the Products are implemented according to schedule and reported accurately to the Senior Management.

• Minimum 5+ years of combined experience in development and production support in information technology. Financial institute experience is preferred.
• Understanding of the IT environment to include network, data centers and related technology and applications
• Exposure to multiple IT environments (Windows, Distributed, Mainframe etc.)
• Exposure to different database (DB2, Oracle, MySQL, Mongo etc.)
• Successful experience managing the product life cycle, developing programs and framework required for the design of metrics, analytical tools, benchmarking activities and related reporting for the identification of best practices
• Knowledge of the ServiceNow tool with understanding in areas of of how ServiceNow works including incident, problem, change and configuration management modules.
• Strong analytic skills including trend analysis and data quality validation methodologies. Expert with Excel, PowerPoint and SharePoint
• Strong executive-level communication skills; both in writing and verbally.
• Confidence to work with a broad range or teams/disciplines
• Strong attention to detail will assist in data quality control and documentation consistency
• Ideal candidate will have process reengineering experience and have experience in driving change. Process management (including quality and service management, iTIL, Six Sigma, CMMi, SRE) or organizational effectiveness/development preferred.
• Strong leadership, organizational, and influencing skills.
• Self-directed, motivated and managed; ability to deal with imperfect information, decision and drive to successful conclusions.
• Comfortable working in fast paced environment and ability to handle constant pressure, juggle multiple demands.
• Comfortable dealing with ambiguity and forming logical actions as result
• Demonstrated ability to work across organizational boundaries.
• Excellent relationship management skills with business units.

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

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