IT SaaS Administrator

JOB SUMMARY

As Apptronik continues to scale its humanoid robotics platform we are seeking a skilled and proactive SaaS Administrator to own and operate the growing portfolio of cloud-based tools that power our business. Reporting into IT / Business Operations this individual will serve as the primary administrator for our core SaaS platforms — ensuring secure access smooth integrations and reliable day-to-day operations across the organization. This is a high-impact cross-functional role with broad visibility into Finance Sales HR and Engineering.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administer Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center including user lifecycle management conditional access policies MFA enforcement license assignments and directory synchronization
• Manage Google Workspace administration: users groups organizational units Drive sharing policies and security settings; support employee onboarding and offboarding workflows
• Maintain Salesforce user accounts roles profiles and permission sets; support configuration changes data integrity efforts and basic workflow/automation needs in coordination with business stakeholders
• Administer Microsoft Dynamics 365 Business Central managing user access integrations and system configurations in close partnership with the Finance and Operations teams
• Own administration of additional SaaS tools across the portfolio (e.g. Slack Okta Zoom Atlassian Suite DocuSign or similar) including provisioning license optimization and day-to-day support
• Enforce least-privilege access principles conduct periodic access reviews and support audit and compliance activities (e.g. SOC 2) across all administered platforms
• Identify and implement automation and integration opportunities using tools such as Power Automate Zapier or native API connectors to reduce manual work and improve cross-platform data flows
• Maintain accurate and up-to-date documentation for all administered systems; provide end-user training and handle escalations from the helpdesk
• Track SaaS contracts license utilization and renewal timelines; make data-driven recommendations to optimize spend and right-size licensing across the portfolio
• Foster a positive culture and advocate for continuously improving the employee technology experience

SKILLS AND REQUIREMENTS

• 3–4 years of hands-on SaaS administration experience in a corporate IT or business operations environment
• Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center including conditional access identity governance and license management
• Strong working knowledge of Google Workspace administration
• Experience administering Salesforce; Salesforce Administrator certification is a plus
• Familiarity with Microsoft Dynamics 365 Business Central or a comparable ERP/financial system
• Understanding of SSO SCIM provisioning MFA and identity lifecycle management; Okta experience a plus
• Ability to troubleshoot cross-platform issues and communicate technical concepts clearly to non-technical stakeholders
• Experience with ticketing and ITSM systems (e.g. Jira ServiceNow or Zendesk)
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced high-growth environment
• Excellent written and verbal communication skills
• Collaborative team-oriented working style with a strong attention to detail
• Initiative and self-motivation — ability to work with limited supervision and drive projects to completion

NICE TO HAVE

• Microsoft certifications (MS-900 MS-102 SC-300) or equivalent
• Experience with Power Automate Power BI or the broader Microsoft Power Platform
• Familiarity with MDM solutions such as Intune or Jamf
• Experience supporting a hardware manufacturing or robotics company
• Exposure to SOC 2 or ISO 27001 audit processes

EDUCATION and/or EXPERIENCE

• 3–4 years of relevant SaaS administration or IT operations experience required
• Bachelor's degree in Information Technology Computer Science Business or a related field preferred; equivalent experience accepted
• Relevant vendor certifications (Microsoft Google Salesforce) are a plus

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate

What We Do

Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces and expect our products and technology to change the world for the better. We value passion creativity and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.

Why Work With Us

At Apptronik we don't see a future where man competes against machine. Instead we envision a harmonious world where man and machine coexist. Our mission statement "It is not Man vs. Machine but Man + Machine" encapsulates our belief that the synergy between humans and robots will pave the way for a brighter more advanced future.

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