IT Service Delivery Co-op Spring 2025

Job Description

Position Summary

In this role, the intern will drive the review, analysis and documentation of assets that are currently not discoverable on the corporate network. This can include organizing assets in 10PP and QHQ and help to setup an inventory list for each district office. The intern will also be a member of the Future of Work initiative for MADOT. The intern will work with team to image laptops, contact users to setup time to transition from loaner laptop to single corporate device, as well as transitioning the users to One Drive for Business at the same time.

Duties and Responsibilities

• Identify and document all physical technology assets.
• Aggregate and clean all new and existing records of technology assets.
• Work with team to populate database of record for IT hardware assets.
• Work with the Procurement team to document purchase dates and support contract dates for technology assets
• Identify end of life dates for different asset types, document for future review.
• Make recommendations on process improvements for asset management.
• Assist in Future of Work initiative. Transition of employees to laptop only device.
• Work with team to review fileshare locations. Clean up old, obsolete documents where possible.

Preferred Qualifications

• General business administration knowledge (e.g. Internships, office work experience, class work).
• 2+ years' experience with the Microsoft Office Suite of products, especially Excel.
• General understanding of technology hardware (desktops, laptops, monitors, printers, servers, networking).
• Demonstrated organizational skills.
• Excellent written and verbal communication skills.
• Experience in creating and presenting reports to senior level managers/professors.

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT's divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions

Qualifications

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Current MassDOT employees should use their internal MassCareers account to apply.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at [email protected].
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.