IT Service Desk Consultant - Tier 1

Executech. We are nerds. We are professionals. We are a group of fun-loving, joy-riding, tech-jiving, scruffy-looking, snack-eating, computer-lovers and we’re looking for one more to join us. We are a full-service IT consulting firm. We’ve been around for nearly 20 years and we’re the largest, most trusted IT provider in the state. 

Come work for the most award-winning IT company in the West. Don’t work here because you need a job, work here because you want THIS job, because Executech can become your true career. 

We’re not looking for the “average” IT person, we need a cut above. At Executech, you’ll work in a variety of industries with dozens of different technologies. You will learn more here in a year than you could in 5 years somewhere else.

Your Responsibilities 

You will be part of a Service Desk Team that is responsible for day-to-day service requests for a variety of clients. You will be heavily involved in working tickets that require strong teamwork. You will act as a go-to technology person for all IT needs. You will perform a variety of tasks that may include: 

• Serve as the first contact with clients who need technical assistance. 

• Answer ticket, chat, email, and phone communications for client requests in a professional and timely fashion.

• Troubleshoot, diagnose, and resolve technical hardware, networking, and software issues. 

• Maintain technical documentation on installation of software, the configuration of hardware, problem troubleshooting, and resolutions.

• Research questions using available information resources.

• Communicate effectively with clients, end-users, and coworkers. 

Your Skills 

• Must be self-motivated, responsive, and have a sense of urgency. 

• Must be an excellent communicator. If you are uncomfortable talking with people, this may not be the job for you. 

• Previous experience in a related IT field.

• Ability to manage multiple tasks and deadlines on a tight schedule. 

• Networking and Server administration experience are a plus. 

Your Perks 

Besides growing to be a true tech Rockstar, fulfilling your dreams, and finally getting that pony you’ve always wanted for Christmas, we offer some amazing perks like: 

• Company-issued computer 

• Competitive health insurance including dental and vision 

• 401k with company match

• Generous PTO 

Plus, you’ll get to experience our award-winning culture. We have an amazing team that will become your second family. We have regular company-wide parties, monthly team activities and much more! 

So, what are you waiting for? Apply soon, positions fill up fast.