IT Service Desk Hardware Technician

About Capstone:

Capstone is your partner - obsessed, data - driven, results - oriented transportation solutions provider. As the freight management division of Capstone Logistics, a billion - dollar supply chain entity spanning 550 + facilities across North America and handling over 6 million shipments per year, we deliver an exceptional end - to - end client experience through deep supply chain expertise, innovative technology, and a national - reaching carrier network. From inbound logistics to last mile delivery, our integrated solutions serve a wide range of partners that require high -touch service. Additionally, we offer transportation bid management software for cost benchmarking, optimized mode selection, carrier sourcing, RFP hosting, and more. Capstone has been named a Top Freight Brokerage Firm based on net revenue by Transport Topics and recognized by Food Logistics as both a Top 3PL & Cold Storage Provider and a Top Software & Technology provider.

 Are you data driven, results oriented, and client obsessed? We’re looking for sharp, ambitious, and enthusiastic candidates to join our team. We’ve built a high - energy, positive environment with opportunities to elevate our people through mentorship and talent development programs, upward mobility, and community involvement. Work -life balance is important to us, so we offer an in - office gym, professional learning seminars, paid time off, and more.

Job Summary:

Provide first-level and second-level support for incoming technology issues. Responsible for support and troubleshooting of enterprise end-user systems, including printer, software, peripherals, technical troubleshooting, and repair. Requires a minimum Vocational/Technical School education, with two to four years of experience preferred. Provisioning user accounts, assigning permissions, and granting network share access. Additional responsibilities will include the preparation and deployment of new computer systems to end-users and configure Samsung tablet devices. Enterprise tool sets will be leveraged for the provisioning of user systems, as well as documenting/logging end-user issues into tickets. Experienced in providing proactive support to resolve potential system issues before impact is realized to the service level. Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department while providing superior customer service and timely incident resolution. Will be responsible for some customization and deployment of new/upgraded hardware and software internally and to off-site locations. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Helps maintain a central source of information, enabling Service Desk staff and support technicians to recover outages and other technical issues with minimal disruption to expected service levels. Individuals in this position will have a specialized skill set in two to three specific areas. Areas to include Network, Server, Database, Software, and Hardware.

What You’ll Master:

• Responsible for first level and second-level support and resolution of incidents received via the IT Service Desk. Notify Service Desk Manager when customer-impacting problems are encountered.
• Provide a degree of proactive support, leveraging monitoring alerts and other tools, to resolve potential system issues before impact is realized to the service level.
• Customize and deploy new/upgraded hardware and software internally and to off-site locations.
• Write technical documentation and publish it to the service desk (Knowledge Management System) regarding installation procedures and troubleshooting steps for software and hardware.
• Provisioning of end-user access to systems and file shares
• Complete PC-to-PC data transfers and troubleshoot software/hardware and break/fix - Keep track of equipment and collaborate on possible purchases.
• Diagnose, repair, rebuild, and refurbish a variety of computer hardware, including PCs, laptops, monitors, and other IT equipment.
• Communicate with suitable vendors to coordinate needed repairs.

Work Conditions and Physical Requirements:

• On-call availability as needed
• Sitting for extended periods of time withstanding and walking throughout working hours. Occasional bending, stooping, reaching, and grasping.

• Lifting and transporting moderately heavy objects, such as computers and peripherals
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and telephone and to handle other computer components.

What we are looking for:

• Proven experience as a computer technician or similar role
• Vocational, technical, or other IT-related certification and/or degree

• Minimum of 3+ years of related IT experience
• Extensive knowledge of Windows Operating Systems and Microsoft Office Products
• Knowledge of Active Directory
• Knowledge of SCCM / MDT
• Knowledge of macOS, iPadOS, and iOS devices

• Comp-TIA A+ certification preferred or 3+ years’ experience.
• Knowledge of LogMeIn and ServiceNow preferred.
• Excellent organizational, communication, and critical analysis skills
• Ability to work independently and exercise sound judgment to resolve issues.
• Maintain a clean and orderly work environment.
• Problem-solving skills
• Attention to detail.
• Ability to manage/create scripts for MDT.
• Supporting/imaging Macintosh machines

What We Bring to the Table:

• Downtown Chicago location
• Hourly Pay
• PTO & paid holidays
• Philanthropy events
• Casual Dress code
• Corporate workout facility
• Sponsored intramural sports
• 401K and medical and dental benefits
• Free FOOD and COFFEE on Tap!