IT Service Desk Specialist II

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors™. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

The IT Service Desk Specialist II works independently with general supervision to provide in-depth end-user desktop support and technical guidance for internal employees and some minor support for external users of customer/client facing Web sites and services. This position will interact and collaborate with IT resources and business users on a daily basis in order to help resolve or escalate issues.

What you'll do

• Support equipment moves, installations and maintenance; update related documentation.
• General troubleshooting and support of personal computers, phones, wireless devices including answering users' questions and resolving issues via telephone, remote control or in-person visits.
• Ticket creation and problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system(s).
• Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections.
• Troubleshooting and maintaining hardware and software required for day-to-day operations.
• Provide IT support for projects.
• Tracking and distributing hardware and software required for day-to-day use.
• Systems administration including user account creation and maintenance for all end-user services, internal and external.
• Contribute to team's technical knowledge base; creating new and maintaining existing documentation.
• User administration in various telecommunication systems for daily operations of business.

What you'll bring

• Bachelor's degree in computer science or related field, or equivalent work experience
• Computer skills: Systems analysis; Design and program development skills; Microsoft Office applications, Office 365, Windows 10 OS, iOS and Android OS.
• Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
• 2 or more years' experience working with PC hardware and software for installation and support
• 1 or more years' experience demonstrating strong customer service and organizational skills
• Demonstrated ability to interact in a positive, respectful manner; establish and maintain cooperative working relationships.
• Ability to work independently and self-direct with limited need for day-to-day supervision.
• Ability to effectively organize, prioritize tasks; multi-task and manage time.
• All job offers are contingent on successful completion of a background and reference check
• Ability to lift 50 pounds
• Protect and take care of our company and member's data every day by committing to work within our company ethics and policies

What's in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

#LI-KT1 #LI-Hybrid

Note: Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.