IT Service Desk Technician

Octus, formerly Reorg is seeking a skilled IT Support Engineer to join our team at our office in New York. We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use. As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for Reorg end-users in multiple offices around the world, research and deploy new tools and services, and flat out solve hard problems. 

Soft Skills

• Attention to detail, customer service, interpersonal, oral and written communication skills
• Ability to work independently, multi-task, and establish priorities
• Analytical, problem-solving, organizational, and planning skills
• Creating, updating, and maintaining end-user facing knowledge based articles
• Maintaining infrastructure documentation, including diagrams and configurations

Tech Skills

• Proficient in both Windows and macOS operating system and hardware troubleshooting
• Ability to troubleshoot docking stations and wired and wireless network for Windows and Mac
• Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
• Experience with Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
• Networking knowledge and experience (trace ports and network lines).
• Experience working with third-party hardware and software and procurement practices

General Skills

• Serve as escalation point for service and support issues
• Create documentation of systems, workflows, processes and sites
• Ability to manage the support ticketing queue and assign tickets
• Manage and track an inventory of global assets
• Anticipate hiring needs and procure and maintain a global stock of hardware standards