IT Service Desk Technician

Freeform is deploying software-defined, autonomous metal 3D printing factories around the world, bringing the scalability of software to physical production. Our proprietary technology stack leverages advanced sensing, real-time controls, and data-driven learning to produce digitally-verified, flawless parts at unprecedented speed and cost. Our mission is to make the transformative power of 3D printing available to all industries at scale and unlock the future of innovation. 

We are looking for an IT Service Desk Technician to join our team who is passionate about technology and excited about building scalable solutions. You will be responsible for providing technical assistance with computer systems, hardware, and software via in-person support, email, chat, or phone queries to all levels of the organization, including engineering and executive leadership. To be successful in this role, you need to be well-versed in all aspects of Microsoft Office computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills, and be excited to work in a fast-paced, technically challenging startup environment.

3D printing experience is not required to be successful here - rather we look for smart, motivated, collaborative engineers who love solving hard problems and creating amazing technology! 

Responsibilities:

• Respond to service requests in-person, on the phone, via email or through remote access.
• Set up accounts for new users and provide basic end-user training for IT-supported systems. 
• Install and configure computer hardware, software, networks, printers and scanners. 
• Assist in supporting computer hardware components, operating systems, and installed application software (Windows 10/11, Mac OSX, Microsoft Office, etc.).
• Document, track and monitor all problems so that they are resolved in a timely manner. 
• Maintain technical documentation and service catalog software, configurations and frequently asked questions. 
• Keep an inventory of all equipment, software and license users. 
• Follow-up with staff to ensure issues are resolved. 

Basic Qualifications:

• 1+ years of professional IT support experience. 
• Strong working knowledge of computer systems, hardware and software. 
• Experience with Microsoft Office 365 environments. 

Preferred Skills and Experience:

• Associate’s or Bachelor’s degree in computer science or computer information systems.
• 3+ years of professional IT support experience. 
• Experience with Microsoft Active Directory. 
• Excellent knowledge of OSI networking model. 
• Experience writing scripts in Python, Bash, PowerShell, or any high-level language. 
• Experience with SSO (SAML/OAuth) on Azure AD. 
• Proficient with Atlassian software suite: Confluence, Jira, and Service Desk. 
• Good problem-solving, analytical, and team-working skills. 
• An openness to learning new technologies. 
• Customer-oriented and patient. 
• Excellent verbal and written communication skills. 

Location:

• We are located in Hawthorne in a 35,000 square foot, state-of-the-art facility featuring large open spaces for team collaboration, R&D, and production, as well as easy access to the 405, 105, and 110 freeways. Our facility is in the heart of LA’s vibrant emerging tech ecosystem alongside many other high growth startups and enterprises. 

Why Freeform?

• We have an inclusive and diverse culture that values collaboration, learning, and making deliberate data-driven decisions.
• We offer a unique opportunity to be an early and integral member of a rapidly growing company that is scaling a world-changing technology.
• Benefits
  • Significant stock option packages
  • 100% employer-paid Medical, Dental, and Vision insurance (premium PPO and HMO options)
  • Life insurance
  • Traditional and Roth 401(k)
  • Paid vacation, sick leave, and company holidays
  • Generous Paid Parental Leave and extended transition back to work for the birthing parent
  • Free daily catered lunch and dinner, and fully stocked kitchenette
  • Casual dress, flexible work hours, and regular catered team building events
• Compensation  
  • As an early-stage startup, the salary range is intentionally wide as we determine the most appropriate package for each individual taking into consideration years of experience, educational background, and unique skills and abilities as demonstrated throughout the interview process. Our intent is to offer a salary that is commensurate for the company’s current stage of development and allows the employee to grow and develop within a role.
  • In addition to the significant stock option package, the estimated pay range for this role is $18-$35/hour, inclusive of all levels/seniority within this discipline.
• Freeform is an Equal Opportunity Employer that values diversity; employment with Freeform is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.