IT Service Specialist - OSS Charlotte

IT Service Specialist - OSS Charlotte

Michelin is hiring!

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IT Service Specialist - OSS Charlotte

Michelin, is hiring!

Make a difference as an IT Service Specialist

At Michelin, we recruit for your personality, your skills and your experience for a career in the company.

Motivated by our purpose - We care about Giving People a Better Way

Forward - Michelin offers our employees a comprehensive Total Rewards

package with competitive well-being, health care, life insurance and

retirement benefits and perks such as:

• Collaborate with colleagues all over the world
• Support for professional development
• A stimulating role in a highly innovative company
• An employee assistance program
• Discounts on products
• Varied activities and opportunities to get involved

The role:

As a member of a global help desk, the successful candidate will be responsible for providing technical support to users for software and hardware (requests and incidents). This individual will also be responsible for implementing the service level agreement while staying in sync with security rules and processes in place.

What will you do?

• Tackle and resolve software and hardware incidents and requests sent to the service desk (On-Site Support in person at Charlotte, tickets entered on the web portal, phone or chat);
• Support users both locally and abroad in a multicultural environment;
• Set up and assist users with videoconferencing, telecommunications and mobile technology (MS Teams meeting rooms, phones, cell phones, iOS, Android, tablets, etc.);
• Physically install, move, modify and remove various IT equipment (PCs, laptops, printers, barcode scanners Intermec/Symbol, etc.);
• Build, modify and adjust accounts and access security (Windows, Citrix, SharePoint, FTP, Mitel, etc.);

What will you bring?

• a college or university degree in computer science-or equivilent experience
• 2 years of professional experience in a similar position;
• the ability to remain calm but reactive in case of unexpected situations;
• a good sense of priorities and are passionate about continuous improvement;
• experience in customer service and have good communication skills;
• solid understanding of Microsoft products such as Windows 10 and Office 365;
• knowledge of Active Directory, Exchange, SCCM or SharePoint (assets);
• a natural curiosity about collaboration and teamwork;
• Excellent English communication skills are required, but other languages are good assets too (e.g., French, Spanish, Portuguese, etc.).

Our Candidate and New Hire Experience Promise:

At each step in your career, you will be guided along your career path to help you build a personalized career plan according to your aspirations and it starts Now!

Discover your future - Demonstrate your interest - Meet your future colleagues - Start your journey!

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at [email protected]

This position is not available for immigration sponsorship.

#LI-HIRINGMICHELIN #LI-CH1

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at [email protected].

This position is not available for immigration sponsorship.

Get in the driver's seat and be on your way to a meaningful professional journey!